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- Tasks: Support IT infrastructure, resolve issues, and provide user training.
- Company: Join a leading organisation in central Gloucester with a strong reputation.
- Benefits: Enjoy 25 days holiday, free lunch, parking, and ongoing training.
- Why this job: Be part of a dynamic team and make a real impact on IT operations.
- Qualifications: Proficiency in IT systems, excellent communication, and a proactive attitude required.
- Other info: This role offers great career development opportunities in a fast-paced environment.
The predicted salary is between 24000 - 42000 £ per year.
Gloucester - 5 days on site
£33,000 + Benefits including:
- 25 days holiday rising to 30
- Generous pension
- Cycle to work scheme
- Free lunch
- Parking
- Ongoing training and development
This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You will be a key member of the IT department and help to ensure a first-class support function across the full IT Infrastructure, including networks, hardware, software and security.
Key duties for the IT Technician / IT Support Engineer include:
- Ensure equipment throughout the organisation is maintained in good working order and resolve any day-to-day problems as they arise
- Manage the performance and maintenance of the software platforms which run the whole organisation
- Monitor the use of IT throughout the organisation, ensuring access to the network and applications is suitably controlled and that cyber security provision is robust
- Manage the maintenance of other IT operated through the network, e.g. telephone system, CCTV
- Provide technical support for users. 1st line and 2nd line / Desktop Support
- Provide IT training when required
- Help deliver and manage projects through the research, analysis and planning phase to the implementation and review of the project
- Manage inventory of hardware and software
- Perform and check backups
In order to be successful in your application for the IT Technician position, you should have:
- Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security and risk management
- Enthusiasm, drive and a proactive attitude to cope with the many demands placed on this busy department
- Outstanding customer care
- Excellent communication skills, able to work well within a small team and establish good working relationships with all users
- The ability to work under pressure and prioritise workload effectively
- Be capable of showing initiative, including the ability to think ahead and work flexibly
- A willingness to learn and develop as technology and best practice evolves
- Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform
This really is an outstanding opportunity which will go quickly, so if you are an IT Technician, or IT Support Engineer, with a wide range of skills as listed above, please send your CV to me today.
IT Technician employer: Taishi Consulting
Contact Detail:
Taishi Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues in the past. This will help you illustrate your proactive attitude and ability to work under pressure.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Understanding their approach to IT support and customer care can help you tailor your responses in the interview to align with their expectations.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the team dynamics and what the hiring managers are looking for, giving you an edge in your application.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an IT Technician or IT Support Engineer. Focus on your skills in hardware configuration, network management, and system security, as these are key requirements for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed IT systems or provided excellent customer support in previous roles.
Highlight Technical Skills: Clearly list your technical skills, especially your proficiency with Microsoft desktop and server operating systems, Active Directory, and Office 365. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Soft Skills: Don't forget to mention your soft skills such as communication, teamwork, and the ability to work under pressure. These are crucial for the IT Technician role, as you'll be working closely with users and other team members.
How to prepare for a job interview at Taishi Consulting
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency in hardware configuration, network management, and system security. Bring examples of past experiences where you successfully resolved technical issues or improved IT processes.
✨Demonstrate Customer Care
Since outstanding customer care is crucial for this role, think of specific instances where you provided excellent support to users. Highlight your communication skills and ability to build good working relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Practice articulating how you would handle common IT issues or project management tasks, showcasing your initiative and flexibility.
✨Express Your Willingness to Learn
The company values ongoing training and development, so be ready to discuss how you keep up with evolving technology. Share any recent courses or certifications you've pursued to enhance your skills.
