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- Tasks: Engage with clients, ensuring their success and satisfaction with our ISA product line.
- Company: Join SBS, a top European fintech transforming the financial services industry globally.
- Benefits: Enjoy a competitive salary, private medical insurance, and lifestyle perks like a cycle to work scheme.
- Why this job: Be part of a dynamic team that values inclusivity and offers opportunities for personal growth.
- Qualifications: We seek excellent communicators with strong customer service skills and a proactive mindset.
- Other info: All positions are open to people with disabilities, promoting a diverse workplace.
The predicted salary is between 40000 - 60000 £ per year.
SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, and compliance, to payments, and consumer and asset finance.
As a Client Relationship Manager at SBS, you will be at the forefront of our ISA product line client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships.
What will the role involve?
- Providing reliable support and exceptional customer service to strengthen client relationships.
- Ensuring adherence to contractual terms and service level agreements, and communicating client goals with internal teams.
- Maintaining knowledge of clients' businesses, managing backlogs, and meeting timelines.
- Summarizing client meetings and following up on required actions, ensuring accurate documentation.
- Collaborating with Account Managers and leading client review meetings, ensuring preparation and alignment on client needs.
What are we looking for?
- Excellent interpersonal skills, able to communicate effectively with diverse groups.
- Strong customer service ethic and commitment to confidentiality.
- Collaborative team player with strong decision-making and leadership abilities.
- Proactive, self-motivated, organized, and flexible (with potential travel).
- Good numeracy skills and the ability to simplify complex technical concepts.
What are we offering?
- Competitive salary: Up to £50,000 per annum (dependent on experience)
- Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
- Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
- Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.
Client Relationship Manager employer: SBS
Contact Detail:
SBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the financial technology landscape, especially the services offered by SBS. Understanding their ISA product line and how it benefits clients will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of SBS on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations for the Client Relationship Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate effectively and resolve issues, as these are key skills for the role.
✨Tip Number 4
Stay updated on industry trends and challenges facing financial institutions. Being able to speak knowledgeably about these topics will demonstrate your commitment to understanding client needs and enhancing their satisfaction.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Relationship Manager at SBS. Tailor your application to highlight relevant experiences that demonstrate your ability to provide exceptional customer service and manage client relationships.
Highlight Relevant Skills: In your CV and cover letter, emphasise your interpersonal skills, customer service ethic, and any experience in managing client interactions. Use specific examples to illustrate how you've successfully collaborated with teams and met client needs in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses why you want to work for SBS specifically. Mention their reputation in the fintech industry and how your values align with their commitment to client satisfaction and inclusivity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves client communication.
How to prepare for a job interview at SBS
✨Understand the Company and Its Clients
Before your interview, take some time to research SBS and its client base. Familiarise yourself with their ISA product line and the specific needs of their clients. This knowledge will help you demonstrate your understanding of the role and how you can contribute to client success.
✨Showcase Your Interpersonal Skills
As a Client Relationship Manager, strong interpersonal skills are crucial. Be prepared to share examples of how you've effectively communicated with diverse groups in the past. Highlight your ability to build relationships and resolve conflicts, as these are key to maintaining client satisfaction.
✨Demonstrate Your Customer Service Ethic
SBS values exceptional customer service. During the interview, discuss your commitment to providing reliable support and how you've gone above and beyond for clients in previous roles. Use specific examples to illustrate your dedication to client success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making abilities. Think about situations where you've had to manage client expectations or navigate complex issues. Practising your responses will help you feel more confident during the interview.
