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- Tasks: Welcome visitors, handle enquiries, and manage administrative tasks in a dynamic council environment.
- Company: Spennymoor Town Council supports local residents with essential services and community events.
- Benefits: Gain hands-on experience while earning a wage and receiving training from East Durham College.
- Why this job: Join a friendly team, develop valuable skills, and make a positive impact in your community.
- Qualifications: Strong communication, IT, and organisational skills are essential; no prior experience required.
- Other info: This apprenticeship offers a unique opportunity to learn while working in a supportive environment.
The post holder may be requested to undertake any but not necessarily all of the following duties. Duties required will be directed by the Council Office Manager, according to the Council's needs.
- Reception: Providing a warm welcome to all. Dealing with telephone and face-to-face enquiries in an efficient and professional manner. Ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly. Dealing with incoming and outgoing post. To maintain the security and safeguarding of the council offices by controlling access and ensuring the completion of relevant procedures i.e signing in, issuing of identification badges. Providing information and support to other staff members as required. Providing hospitality for visitors. Ensure that all information is treated confidentially and to have absolute discretion at all times, complying with the council's data protection procedures.
- Administrative: Updating manual and computerised records/management information systems. Updating and distributing communications which may include but is not limited to the council website, social media, noticeboards, newsletters and other communication within the community. To attend, participate and take notes at meetings as required. General administrative duties such as photocopying, filing, emailing and completion of routine forms.
Key Details
- Vacancy Title: Town Council Customer Service Assistant Apprenticeship
- Employer Description: Spennymoor Town Council delivers and funds many services, facilities and events for residents of Spennymoor.
- Vacancy Location: TOWN HALL SPENNYMOOR DL16 6DG
- Wage Frequency: Custom
- Number of Vacancies: 1
- Vacancy Reference Number: 1000293277
- Key Dates:
- Apply From: 23/12/2024
- Closing Date For Applications: 2025-01-06 23:59:59
- Interview Begin From: Possible Start Date 2025-01-27 00:00:00
Town Council Customer Service Assistant Apprenticeship employer: Getting In Limited
Contact Detail:
Getting In Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Town Council Customer Service Assistant Apprenticeship
✨Tip Number 1
Familiarise yourself with Spennymoor Town Council's services and community initiatives. Understanding their role in the community will help you engage more effectively during interviews and demonstrate your genuine interest in the position.
✨Tip Number 2
Practice your customer service skills by volunteering or taking part in community events. This hands-on experience will not only enhance your skills but also provide you with real-life examples to discuss during your interview.
✨Tip Number 3
Network with current or former employees of Spennymoor Town Council. They can offer valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the apprenticeship.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've demonstrated key skills like communication, organisation, and problem-solving. Being ready with specific examples will show your capability and readiness for the role.
We think you need these skills to ace Town Council Customer Service Assistant Apprenticeship
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Town Council Customer Service Assistant Apprenticeship. Understand the key responsibilities and required skills, as this will help you tailor your application.
Craft a Strong Cover Note: Your cover note should highlight your relevant skills and experiences that align with the role. Mention specific examples of your communication, organisational, and customer care skills, as these are crucial for the position.
Tailor Your CV: Ensure your CV is up-to-date and tailored to the apprenticeship. Emphasise any previous customer service or administrative experience, and include any relevant qualifications or training that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your cover note and CV for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Getting In Limited
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from previous experiences where you successfully handled customer inquiries or resolved issues.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. During the interview, highlight any experience you have with managing multiple tasks or prioritising responsibilities. Discuss how you keep track of important information and ensure that nothing falls through the cracks.
✨Emphasise Your Attention to Detail
Attention to detail is crucial in administrative roles. Prepare to discuss situations where your meticulous nature helped avoid mistakes or improved processes. This could include anything from data entry accuracy to ensuring compliance with procedures.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer care abilities. Think about how you would handle specific situations, such as a difficult customer or a high-pressure environment. Practising these scenarios can help you respond confidently during the interview.
