Technician Team Leader

This is an exciting opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field

Join us as our new Technician Team Leader at Medequip Connect (Derbyshire) and let us empower you to truly make a difference.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways. We are all aligned in providing the most person-centred approach to care.

Who Are We?

Medequip Connect is a country-wide provider of Emergency Mobile Response, Pendant Alarm Monitoring Services and Assistive Telecare Services for the elderly and vulnerable adults in the UK. Our service enables people to remain independent for longer, with their families in their own homes.

Medequip as a values-driven organisation places an emphasis not only on results but also on how those results are achieved. There is particular focus on safety, empathy, respect, teamwork, and excellence in all we do.

The Role:

• Focusing on delivering short and medium-term business objectives for Derbyshire County Council and your Service Delivery Manager.
• Manage the effectiveness of the Technicians and operations and ensure there is always adequate staffing level cover.
• Manage the small team of Technicians to ensure they work effectively, efficiently and with a focus on service/team outcomes in line with the Company objectives.
• Ability to understand and install TEC equipment for clients according to Company procedures and TSA standards and deadlines.
• To provide information and coaching to individuals in the use of their TEC equipment.
• Manage and conduct the appraisal process and monitor competency.
• To conduct formal 1-1’s, coaching and feedback sessions, communications, Toolbox talks and team meetings,
• Ensuring staff individually and collectively have the skills and experience to deliver the service.
• Oversee routine Technician administration is carried out and ensure client information on the Company database system is updated and secure.
• Manage Recruitment for Technicians and onboarding procedures.
• Manage day to day HR related issues inline with company procedures.
• To assist with compliance with TSA TEC Quality Framework, including compliance with KPI targets, performance objectives, audits, case studies, and training plans.
• Ensure records of training and development undertaken and the outcome, are forwarded to HR to be kept on a central development file and on individual personnel files.
• Ensure staff receive management support, supervision, and appraisal in line with Company policy.
• Attend Management meetings, sometimes in other areas, and subsequently update staff on outcomes of the meetings.

The Person:

• Strong people management skills and the ability to motivate a continually developing team, ideally within a field based role.
• Be an effective communicator, verbal and written.
• You will be able to work well under pressure whilst constantly considering opportunity for improvement and development.
• Excellent time management and organisational skills
• Experience of leading, managing and maximising the performance of others
• Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to plan and prioritise effectively to meet changing priorities and demands.
• Ability to manage conflict and knows when to escalate.
• Deliver a service with empathy and care putting the client and community at the forefront of what you do.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role will be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.

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