Paraplanner (Edinburgh)

Working closely with 2-3 advisers within the 7im group supporting them with their own workloads and the day to day activities and ongoing support for both new and existing clients.

Responsibilities

• Support Advisers in ensuring the annual ongoing suitability targets are met by setting up meetings, attending meetings and completing the relevant post meeting documentation.
• Creating Statements of Suitability (SOS) for clients post meeting and ensure the annual review process is completed in a timely manner.
• Producing simple new business reports including ISA/GIA top ups and pension transfers to a high standard and in line with our suitability assurance programme requirements.
• Creating ad hoc letters for clients including fund switches and withdrawals.
• Support the Advisers with new business processing and onboarding journey on the CRM system, ensuring the system is kept up to date.
• Maintain compliant advice files in Practice Management System (Xplan).
• Be a second point of contact for clients to assist with queries and updates on transfers.
• Help to input, manipulate and maintain prospect data on Xplan including management of Adviser pipeline.
• After appropriate training, the Paraplanner will be required to take dealing instructions directly from clients and the Advisers for ongoing placement including switches, rebalances, investing monies and raising funds.
• Take responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and reports.
• Manage own workloads and that of the Advisers to ensure the best client experience is provided.
• Review and create procedures across the team as and when required.
• Liaise closely with Client Servicing Team and members of 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels.
• Continually look at ways to enhance operational systems and procedures to maximise efficiencies eg Xplan (practice management system).
• Complete monthly compliance modules in timely fashion before deadlines.
• Continually suggesting realistic & appropriate improvements and solutions to problems to your line manager and others across 7im and review/create procedures when required.
• Filing, in accordance with 7IM and FCA procedures.
• Subscribing to 7IM\’s declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives.
• Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices.
• Other duties, as reasonably required by the line manager and 7IM.

About You

Skills

• Accuracy and attention to detail when writing reports.
• Organisation of own workload to meet deadlines.
• Client focused, delivering a high standard of client service.
• Must be proactive and able to use initiative.
• Good communication skills, both oral and written.
• Adaptive to change.
• Proficient in MS Word/Excel.
• Ability & willingness to identify and suggest improvements in processes / service levels.

Qualifications

• Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard.
• An industry relevant examination such as CII Level 4 Financial Planning qualification or working towards this is desired but not essential.

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