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- Tasks: Lead and motivate your team to achieve business goals while ensuring excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, providing top-quality parts for independent garages.
- Benefits: Enjoy a motivating workplace with opportunities for continuous learning and development.
- Why this job: Be part of a rapidly growing company with a focus on customer satisfaction and team success.
- Qualifications: Proven leadership skills, passion for customer service, and experience in strategy implementation required.
- Other info: Management experience and high IT literacy are essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
TPS provides independent garages and bodyshops with high-quality Genuine Parts and products essential for servicing and repairing Volkswagen Group vehicles. As part of the Volkswagen Group, which includes Audi, SEAT, Å KODA, Volkswagen passenger cars, and Commercial Vehicles, TPS operates a national network of Centres supported by a 1,500-strong workforce. Our management team is committed to fostering a motivating and inclusive workplace where employees are recognized, rewarded, and encouraged to pursue continuous learning and development.
As Centre Manager, you will lead, manage, and motivate your TPS team to achieve business goals and objectives, ensuring excellent customer service, developing strategic plans, and establishing efficient processes for a successful Centre.
- Achieve Centre targets and business objectives.
- Translate overall sales targets into departmental goals and set challenging yet achievable objectives with your team.
- Motivate, recognize, and incentivize the team.
- Develop Personal Development Plans and monitor progress, providing support as needed.
- Create a Manpower Plan and implement a succession plan.
- Foster a customer-centric culture within the business.
- Maintain high levels of customer satisfaction through team performance.
- Devise and implement sales plans to increase revenue within the sales strategy.
- Monitor business performance regularly, identify improvement opportunities, and take corrective actions.
- Analyze market data to understand potential sales opportunities.
- Achieve business plan and budget targets, controlling costs and maintaining gross margin levels.
- Ensure compliance with standards, legal, financial, and ethical guidelines, including warranty policies.
- Maintain effective relationships with all stakeholders.
- Ensure the security of stock and premises.
Essential Skills
- Proven ability or aptitude for leading and motivating a team to achieve targets in a B2B environment.
- A passion for delivering excellent customer service and interest in the automotive industry.
- Effective communication skills and the ability to build strong stakeholder relationships.
- Experience in devising strategies and implementing plans.
- Exceptional customer service skills.
- Ability to plan and execute strategies to grow and develop the business.
- Results-oriented with a focus on sales.
- High IT literacy and proficiency in MS Office.
- Management experience.
Centre Manager - Brighton employer: TPS - Recruitment
Contact Detail:
TPS - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Brighton
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its brands. Understanding their values, products, and customer service expectations will help you align your approach with their goals, making you a more attractive candidate.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in B2B environments. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've motivated teams in previous roles. Be ready to discuss specific strategies you've implemented to achieve targets and improve team performance.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you would foster a customer-centric culture at TPS. Think about ways to enhance customer satisfaction and loyalty, as this is crucial for the Centre Manager role.
We think you need these skills to ace Centre Manager - Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and ability to lead a team in a B2B environment. Emphasise any relevant achievements in customer service and sales strategies that align with the role of Centre Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering excellent customer service. Mention specific examples of how you've motivated teams and achieved targets in previous roles.
Highlight Relevant Skills: In your application, clearly outline your effective communication skills and your experience in building strong stakeholder relationships. This is crucial for the Centre Manager role, so provide concrete examples of how you've successfully managed these aspects in the past.
Showcase Your Strategic Thinking: Demonstrate your ability to devise and implement strategies by including examples of past experiences where you successfully planned and executed business growth initiatives. This will show that you can contribute to TPS's objectives effectively.
How to prepare for a job interview at TPS - Recruitment
✨Show Your Leadership Skills
As a Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, achieved targets, or implemented strategies that led to positive outcomes.
✨Understand the Automotive Industry
Familiarise yourself with the automotive industry, particularly regarding Volkswagen Group vehicles. Being knowledgeable about the products and services offered by TPS will show your passion and commitment to delivering excellent customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to devise strategies, manage conflicts, or improve team performance, and be ready to discuss these in detail.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've built strong relationships with stakeholders in the past. Use specific examples to illustrate your ability to communicate clearly and effectively, both verbally and in writing.
