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- Tasks: Lead the Customer team to drive product value and impact for clients.
- Company: Ordnance Survey is the UK's national mapping agency, renowned for its trusted location data.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Join a mission-driven team impacting critical infrastructure and public services across Britain.
- Qualifications: Strong commercial background with experience in monetising data and leading sales teams.
- Other info: Applications close on 4th June 2025; early interest is encouraged.
The predicted salary is between 72000 - 108000 £ per year.
Ordnance Survey (OS) is a technology focused data business, creating and delivering high quality and trusted location data to generate insights for people, businesses, and government. With valuable location data and expertise, built on over 230 years of experience, OS are maintaining the UK’s position as number two in the world for geospatial capability. OS hold and maintain vast foundational location data, providing an invisible fabric which underpins the things we take for granted every day – transport, utilities, housing, logistics.
OS help the Department for Science, Innovation and Technology (DSIT) on its mission to deliver improved public services and grow the economy. OS data and expertise underpins critical economic activities such as utilities, asset management, planning applications, and public services such as emergency response, mountain rescue, and flood defence planning. Companies like Vodafone and Sainsbury’s use the locations of OS Unique Property Reference Numbers (UPRNs) to ensure parcels are efficiently delivered. OS are used ubiquitously by utilities and telecoms providers. SSE use OS location information to maintain 48,500km of high-voltage powerlines. BT, Altnets, and Ofcom use OS products to manage national telecoms infrastructure.
OS has a refreshed strategy and aims to expand the volume and value of location-related insights by both improving the applicability of OS data and dramatically expanding its use. OS are now seeking a Chief Customer Officer (CCO) to lead the Customer team to drive more destinations for their products delivering measurable value and impact to customers and channel partners. OS seek a commercially minded individual with excellent communications capability who will help evolve the current business and go-to-market strategy. The CCO will need to understand and connect to the OS mission, working alongside a high performing executive team, delivering outstanding leadership to the customer team (120 FTE).
Skills and Experience:
- Strong commercial background; an individual with experience monetising data into products and services.
- A well regarded, influential leader with the resilience to operate effectively in both public sector and commercial markets.
- Strong experience of leading sales teams and innovating to continuously improve and drive growth.
- Strong experience of delivering business growth – sales, revenue, value and economic impact through an indirect sales model.
- Able to transform business models and go-to-market approach.
- Enjoys leading a balanced and changing portfolio of value add and revenue generating opportunities.
- Must be comfortable measuring success through a range of qualitative and quantitative measures.
- Demonstrable experience of working across vertical market sectors, such as Transport and Financial Services be that delivery to government, business, or consumers.
- Growth mindset – thrives on change, driving change and transformational aspects of technology / processes / people.
- Demonstrable experience of driving high performance through nurturing people capability and effective ways of working.
- Intellectually curious; a high EQ - from a customer / partner perspective and internal management of stakeholders.
- Strategic thinker, but comfortable to roll sleeves up and ‘get stuck in’.
- Collaborative and influential with ability to question at all levels of the organisation.
- Strong reasoning skills and financially astute.
- Proven competency in strategic planning and business development.
Ordnance Survey is pleased to be working with Odgers Berndtson on this appointment. For further information, including details of how to apply, please visit. The closing date for applications is Wednesday 4th June 2025, early expressions of interest are welcome. Please do not apply via this page as your application will not be considered.
About the company: Ordnance Survey is the national mapping agency for Great Britain.
Contact Detail:
Ordnance Survey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Customer Officer
✨Tip Number 1
Familiarise yourself with Ordnance Survey's mission and values. Understanding their focus on location data and its applications will help you articulate how your experience aligns with their goals during discussions.
✨Tip Number 2
Network with current or former employees of Ordnance Survey. Engaging with them can provide insights into the company culture and expectations for the Chief Customer Officer role, which can be invaluable in your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven business growth and transformed go-to-market strategies in previous roles. Tailoring your experiences to reflect the needs of OS will demonstrate your suitability for the position.
✨Tip Number 4
Showcase your leadership style and how you nurture team capabilities. As the CCO, you'll be leading a large team, so highlighting your experience in developing high-performing teams will resonate well with the hiring executives.
We think you need these skills to ace Chief Customer Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Chief Customer Officer position at Ordnance Survey. Familiarise yourself with their mission and how your skills align with their goals.
Tailor Your CV: Craft your CV to highlight relevant experience in monetising data, leading sales teams, and driving business growth. Use specific examples that demonstrate your ability to transform business models and deliver measurable impact.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss your leadership style, your experience in both public and commercial sectors, and how you can contribute to the OS mission. Make it personal and engaging.
Highlight Relevant Skills: Ensure you emphasise your strategic thinking, financial acumen, and ability to nurture high performance within teams. Mention your experience across various market sectors and your growth mindset, showcasing how you thrive on change.
How to prepare for a job interview at Ordnance Survey
✨Understand the Company’s Mission
Before your interview, make sure you thoroughly understand Ordnance Survey's mission and how they leverage location data. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Commercial Acumen
Prepare to discuss specific examples of how you've monetised data into products and services in your previous roles. Highlight your experience in driving business growth through innovative sales strategies, especially in both public and commercial sectors.
✨Demonstrate Leadership Skills
As a Chief Customer Officer, you'll need to lead a large team. Be ready to share your leadership philosophy and provide examples of how you've nurtured talent and driven high performance in your teams. Discuss how you’ve successfully managed change and transformation.
✨Prepare for Strategic Discussions
Expect questions about your strategic thinking and planning capabilities. Be prepared to discuss how you've transformed business models and go-to-market approaches in the past, and how you would apply that experience to Ordnance Survey.
