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- Tasks: Join our team as a Service Advisor, booking vehicles and ensuring top-notch customer service.
- Company: Be part of our dynamic Audi Dealership in Coventry, known for excellence and teamwork.
- Benefits: Enjoy a competitive salary, OTE of £34,000, plus a company car and great perks.
- Why this job: This role offers a chance to excel in customer service while working in a fast-paced environment.
- Qualifications: Passion for customer service and the ability to build rapport are essential; previous experience is a plus.
- Other info: Work Monday to Friday with occasional Saturdays; thrive in a supportive team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Job Introduction We are recruiting for a Service Advisor to join our Audi Dealership in Coventry. The hours of work are Monday – Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis. Excellent basic salary with OTE of £34,000 plus car and benefits. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. Role and Responsibilities Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover. Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls. Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers. A well-presented individual with a desire, attitude and character to succeed. Previous ex…
Audi Service Advisor employer: Listers Careers
Contact Detail:
Listers Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audi Service Advisor
✨Tip Number 1
Familiarize yourself with Audi's brand values and customer service standards. This will help you align your approach with what they expect from a Service Advisor, showcasing your understanding of their commitment to excellence.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Being able to demonstrate your ability to maintain a positive rapport with customers during the interview can set you apart.
✨Tip Number 3
Research common automotive service processes and terminology. Showing that you have a solid understanding of vehicle maintenance and repair can boost your confidence and impress the interviewers.
✨Tip Number 4
Prepare examples from your past experiences where you successfully managed customer expectations or resolved issues. This will help you illustrate your problem-solving skills and customer service expertise during the interview.
We think you need these skills to ace Audi Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Audi Service Advisor position. Understand the key responsibilities and required skills, such as customer service excellence and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any automotive knowledge you may have. Use specific examples that demonstrate your ability to meet targets and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention how your previous experiences align with the responsibilities of the Service Advisor role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Listers Careers
✨Show Your Customer Service Skills
As a Service Advisor, your ability to deliver high levels of customer satisfaction is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, showcasing your communication skills and dedication to service.
✨Understand the Role and Responsibilities
Familiarize yourself with the specific duties of a Service Advisor at an Audi dealership. Be ready to discuss how you would manage booking vehicles, liaising with the workshop team, and ensuring timely service delivery. This shows that you are proactive and understand the demands of the role.
✨Demonstrate Teamwork
Since this position involves working closely with various departments, be prepared to talk about your experience in a team setting. Highlight instances where you collaborated effectively with others to achieve common goals, especially in a busy environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as dealing with an unhappy customer or managing multiple tasks at once. Practice your responses to these situational questions to demonstrate your problem-solving abilities and composure under pressure.
