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- Tasks: Join our vibrant Waiting team, serving delicious food and creating memorable moments for guests.
- Company: Be part of a top-rated pub company, recognised as the Best Pub Employer in 2024.
- Benefits: Enjoy 30% off at all venues, flexible hours, and a £4.50 meal deal while on shift.
- Why this job: Experience a lively atmosphere, develop skills, and grow your career in hospitality.
- Qualifications: No experience needed; just bring your passion for great customer service and teamwork.
- Other info: We celebrate individuality and support your journey in the hospitality industry.
We’re on the lookout for new Waiting teammates to join our team!
You’ll be joining a pub company that’s been voted Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Exciting range of high street, online discounts and cashback offers
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs. Our Waiting teams are at the heart of it all, right where the magic happens. It’s not just delivering delicious, quality food. It’s about creating those happy, memorable moments that leave our guests coming back for more.
Whether you’re an expert now or you’re just starting out, we’re here to help you become your absolute best.
As part of our Waiting team you’ll:
- Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.
- Be responsible for taking orders, serving and upselling our fantastic food and drinks
- Be passionate about providing brilliant customer service
- Care about the wider team, turning your hand to support wherever needed
- Gain people, marketing and operational skills whilst getting paid for it!
- Be encouraged to grow and develop whilst achieving a long-term career (if that’s what you’re after)
What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
Waiting Staff employer: Stepping Stones (92009)
Contact Detail:
Stepping Stones (92009) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Familiarise yourself with the pub's menu and any special offers they have. This will not only help you during the interview but also show your enthusiasm for the role and the company.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock restaurant setting. This will prepare you for the fast-paced environment and demonstrate your ability to create memorable experiences for guests.
✨Tip Number 3
Research the company culture and values of Marston's. Understanding their commitment to employee well-being and development can help you align your answers during the interview, showcasing that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into what it's like to work there and may even offer tips on how to stand out during the hiring process.
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you've worked in a team, taken orders, or provided excellent service.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and passion for the role. Mention why you want to work in hospitality and how you can contribute to creating a vibrant atmosphere in the pub.
Showcase Your Soft Skills: In your application, highlight soft skills such as communication, teamwork, and adaptability. These are crucial for a role in waiting staff, where interaction with customers and colleagues is key.
Express Your Enthusiasm: Let your enthusiasm shine through in your application. Mention your excitement about joining a company that values its employees and offers opportunities for growth and development.
How to prepare for a job interview at Stepping Stones (92009)
✨Show Your Personality
This role is all about creating a vibrant atmosphere, so let your personality shine during the interview. Be yourself and don’t be afraid to show enthusiasm for the hospitality industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it’s handling difficult situations or going the extra mile for a guest, showcasing these experiences will impress your interviewers.
✨Know the Menu
Familiarise yourself with the types of food and drinks offered at the pub. Being able to discuss menu items and suggest pairings shows that you’re proactive and genuinely interested in the role.
✨Ask Questions
Prepare thoughtful questions about the team culture, training opportunities, and career progression. This not only shows your interest in the position but also helps you determine if the company is the right fit for you.
