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- Tasks: Join us as a Support Administrator, handling certificates and student requests daily.
- Company: Pertemps is a leading recruitment agency with a strong reputation for connecting talent with opportunities.
- Benefits: Enjoy a competitive hourly rate and a supportive work environment from Monday to Friday.
- Why this job: This role offers valuable experience in administration and customer service while making a difference for students.
- Qualifications: Previous admin and customer service experience is essential; confidence in Microsoft packages is a must.
- Other info: This is a temporary contract for 4 months, perfect for gaining experience while studying.
Pertemps is currently recruiting for a Support Administrator to join our client based in High Wycombe.
Hourly Rate: £12.21
Assignment: 4 months temporary contract
Hours: Mon-Fri 9am-5pm
Duties:
- Printing and checking certificates and final results transcripts at defined periods following an examination board
- Pack and dispatch certificates while maintaining appropriate records, and check and address any errors before dispatch
- Monitor and respond to requests for replacement certificates and transcripts, including printing and dispatch as required, and use established systems to create reports on this activity
- Ensure compliance with data protection regulations and retention policies
- Respond to routine and non-routine requests from students regarding certificates
- Prepare and collate documentation for certificate and verification purposes
Requirements:
- Previous Admin & Customer Service experience
- Confident in Microsoft Packages
If you would be interested in this role, please apply or call Corinne at Pertemps.
Support Administrator employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Administrator
✨Tip Number 1
Familiarise yourself with the specific software and systems used in administrative roles, especially those related to data management and reporting. This will not only boost your confidence but also demonstrate your proactive approach during any interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role involves responding to student requests. Practising how to handle various scenarios can help you articulate your experience effectively when discussing your suitability for the position.
✨Tip Number 3
Research the company’s values and mission. Understanding their focus on compliance and data protection will allow you to tailor your conversations and show that you align with their goals during the interview process.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous admin and customer service experience. Use specific examples that demonstrate your skills in handling requests and managing documentation.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Support Administrator role. Mention your familiarity with Microsoft packages and your attention to detail, especially regarding data protection compliance.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to manage multiple tasks, such as printing and dispatching certificates. This will show you understand the demands of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Admin Skills
Make sure to highlight your previous administrative experience during the interview. Be prepared to discuss specific tasks you've handled, especially those related to document management and customer service.
✨Familiarise Yourself with Data Protection
Since the role involves compliance with data protection regulations, brush up on relevant laws and policies. Being able to discuss how you would ensure compliance will impress the interviewer.
✨Demonstrate Your Microsoft Proficiency
As the job requires confidence in Microsoft packages, be ready to talk about your experience with these tools. If possible, mention specific projects where you used them effectively.
✨Prepare for Common Scenarios
Think of common scenarios you might face in this role, such as handling requests for replacement certificates. Prepare responses that demonstrate your problem-solving skills and customer service approach.
