Customer Services Administrator

Due to ongoing business success, our well established and profitable client, is looking to expand their friendly and approachable customer service team. The main purpose of the role will be to ensure KPI’s are met to deliver excellent customer service and strive to exceed customer expectations wherever possible: Main tasks  Confirm receipt of orders to all customers within 24hrs. Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed. Process sales orders through to delivery. Arrange delivery of sales orders with hauliers/shipping lines. Raising customs, import and export documentation where required. Raise sales contracts & call offs. Maintain all Contract records, shipment and delivery spreadsheets accordingly. Obtain and issue Quality Certificates. Raise sales invoices. Handle general customer enquiries. Handle straightforward customer complaints. Maintain complaint records. Process sample requests and maintain records. Maintain sales commission records. Maintain distribution cost records. PURCHASING Obtain and save all relevant paperwork from suppliers. Process Purchase orders through to delivery. Raise Purchase contracts and call offs Validate purchase invoices and resolve disputes. Communicate with Suppliers regarding specific requirements. Maintain Supplier contract records. STOCK CONTROL Responsible for ordering stock in accordance with requireme…