Technical Services Assistant

Do you have a passion for technology and a desire to work in a dynamic, hands-on role? We are seeking a Technical Services Assistant to join our team at Domino, a global leader in industrial coding and marking equipment. As part of our Technical Services team, you will play a key role in supporting the efficient operation of all our equipment. Whether it’s assisting with application engineering, technical support, maintaining inventory, or helping customers with product demos, this is a fantastic opportunity to kickstart your career in the industrial tech sector.

Key Responsibilities:

• Support the service team across all functions, including project engineering, technical support, installations, and field service.
• Assist with the preparation and maintenance of Domino printers for installations, service, and upgrades.
• Help configure and test equipment before dispatch or deployment.
• Provide both on-site and remote service support (under supervision).
• Maintain accurate service logs, reports, and records, ensuring compliance with Domino service protocols.
• Handle customer queries, offering basic technical support and directing them to the relevant engineers when needed.
• Manage inventory, parts stock, and spares replenishment.
• Assist with packaging, dispatch, and return of printers and spare parts.
• Maintain a clean, safe, and organised workshop environment in line with Domino’s standards.
• Collaborate with sales and project teams to manage customer trials and samples.
• Demonstrate product expertise during customer demos, displaying the advantages of Domino’s solutions.
• Listen to customer requirements, ensuring we meet their needs with flexibility and efficiency.
• Take responsibility for managing stock transactions and ensuring physical stock control.
• Proactively manage aging stock and ensure timely upgrades and part consolidation.
• Maintain stock levels below agreed targets through effective stock rotation.

What We’re Looking For:

• A proactive, hands-on attitude with a willingness to learn.
• Basic technical knowledge or a keen interest in industrial equipment (training will be provided).
• Excellent organisational skills and attention to detail.
• Strong communication skills with the ability to work in a customer-facing role.
• A team player with a collaborative approach to work.
• Comfortable working in a dynamic, fast-paced environment.

Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.

What’s In It For You?

This role offers a fantastic entry point into the industrial coding and marking sector, with clear pathways for progression into roles such as:

• Customer Installation Engineer
• Customer Support Engineer
• Project Engineer

What you can expect:

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
• Join our green car scheme, a step towards a more environmentally friendly commute.
• Pension plan, starting with 8% employer contributions.

We are a highly successful company; we are large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

About Us:

At Domino Printing Sciences we do more. Our expertise is not just in providing cutting-edge variable data printing technology; it is in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We have been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it is not just about the work we do—it is about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.