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- Tasks: Lead client activations and drive data-driven outcomes in hotel category management.
- Company: BCD Travel is a global leader in travel management, committed to sustainability and innovation.
- Benefits: Enjoy flexible working hours, generous vacation days, and professional perks in a remote environment.
- Why this job: Join a dynamic team that values innovation and continuous improvement in a fast-paced setting.
- Qualifications: Experience with hotel content providers and fluency in French or German are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 72000 - 84000 £ per year.
Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!
Be a member of the team responsible for Stay, BCD’s comprehensive approach to hotel category management. In this role, you will engage with clients at a strategic level to drive successful data-driven outcomes utilizing virtual payment solutions throughout all stages of the customer success management life cycle. You lead Stay client activations, engage with clients to drive change, supporting field program managers and other internal resources to implement and optimize technologies and solutions that deliver value for BCD and its clients. You effectively communicate and collaborate with internal stakeholders from various departments to continuously improve our suite of hotel solutions. You lead workshops and projects in Virtual Payment Solutions (VPA).
As a Director, Customer Success and Payment Solutions, you will:
- Develop and maintain good relationships with prospects and existing client key contacts.
- Act as a trusted advisor in all aspects of hotel category management and virtual payment solutions.
- Lead customer workshops focused on hotel category management topics, including spend management and sourcing strategies, booking technologies, traveler engagement, and virtual payment.
- Provide recommendations tailored to individual customers.
- Ensure contractual commitments are met by all parties.
- Share progress to commitments with clients, program management, and senior leadership.
- Create action plans to address any forecasted commitment shortfalls when needed.
- Coordinate with resources from multiple departments on the development and delivery of hotel-related solutions including Product Planning, Marketing, Global Supplier Relations, Project management, and technology support.
- Serve as a subject matter expert in Virtual Payment Solutions and lead related VPA projects.
- Coordinate with program management and project resources to ensure customer configurations are programmed to deliver successful outcomes to all parties.
- Monitor and analyze performance data regularly.
- Identify opportunities early and engage with program management, technology resources, and/or spend management consultants to drive improvements.
About you
You enjoy interacting with a variety of clients, program managers, and other internal resources. You are passionate about VPA and able to work at a strategic level to drive results. You have in-depth experience with hotel content providers, VPA providers, and/or Hotel API vendors. You’re an innovative thinker who enjoys identifying, sharing, and executing new ways of achieving client, team, and organizational goals. You thrive in a challenging, fast-paced work environment and adapt well to shifting priorities. You are obsessed with continuous improvement and optimization – making things work better. You like being a part of a truly global team. You have a learning mindset and enjoy applying new skills and concepts to your daily work activities. You excel at driving change by articulating a clear vision and persuading others to adopt new ways of achieving goals. You are a fluent speaker of French and/or German language.
About Advito
Advito is the consulting division of BCD Travel, specializing in transforming corporate travel programs. Employing an intelligence-driven framework, Advito dynamically manages supplier spend and traveler behavior, ensuring efficient travel programs that meet the needs of all stakeholders. Through smart analytics, unique supplier strategies, and integrated traveler engagement, Advito elevates travel programs to new heights of sustainability, savings, and satisfaction. Advito is a pioneering travel consultancy with an ISO-certified carbon reporting methodology, GATE4, and a dedicated practice area for driving sustainable business travel.
About BCD Travel
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, Customer Success and Payment Solutions is between $102,000 and $120,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.
Contact Detail:
BCD Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Success and Payment Solutions (Remote)
✨Tip Number 1
Network with professionals in the corporate travel and payment solutions sectors. Attend industry events or webinars to connect with potential colleagues and clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends in virtual payment solutions and hotel category management. Being knowledgeable about current technologies and strategies will help you stand out during interviews and discussions.
✨Tip Number 3
Prepare to demonstrate your strategic thinking skills by discussing past experiences where you've successfully driven change or improved processes. Use specific examples that highlight your ability to engage with clients and deliver results.
✨Tip Number 4
Showcase your language skills, especially if you're fluent in French or German. Highlighting your ability to communicate effectively with diverse clients can be a significant advantage in this role.
We think you need these skills to ace Director, Customer Success and Payment Solutions (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and payment solutions. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for virtual payment solutions and customer success. Mention specific examples of how you've driven results in previous roles, and explain why you're excited about this opportunity at BCD.
Highlight Language Skills: Since fluency in French and/or German is a plus, be sure to mention your language skills prominently in your application. If applicable, provide examples of how you've used these skills in a professional context.
Showcase Your Innovative Thinking: In your application, emphasise your ability to think innovatively and drive change. Provide examples of how you've identified and implemented new strategies or solutions in past roles, particularly in relation to customer engagement and technology.
How to prepare for a job interview at BCD Travel
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Director, Customer Success and Payment Solutions role. Familiarise yourself with hotel category management and virtual payment solutions, as these are key aspects of the job.
✨Prepare for Strategic Discussions
Since this role involves engaging with clients at a strategic level, be ready to discuss your experience in driving data-driven outcomes. Think of examples where you've successfully implemented solutions that delivered value.
✨Showcase Your Communication Skills
Effective communication is crucial in this position. Be prepared to demonstrate how you've collaborated with various stakeholders in the past. Use specific examples to illustrate your ability to lead workshops and engage clients.
✨Highlight Your Passion for Continuous Improvement
The company values innovation and optimisation. Share instances where you've identified opportunities for improvement and successfully driven change. This will show your alignment with their culture of continuous enhancement.
