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- Tasks: Manage diverse claims while providing top-notch customer service and support.
- Company: Join ARAG UK, a leader in legal expenses insurance with over 40 years of experience.
- Benefits: Enjoy flexible working, 25 days holiday, and exclusive discounts on retail and gym memberships.
- Why this job: Be part of a supportive team culture focused on personal and professional growth.
- Qualifications: Looking for candidates with strong customer service skills and excellent communication abilities.
- Other info: Full training provided; open to applicants with transferable experience.
The predicted salary is between 28800 - 43200 £ per year.
About The Role DAS UK Group are looking for a Claims Handler to join our team, and we currently have great opportunities in our Bristol City Centre office. Our claims department is at the heart of our market-leading legal expenses insurance provision, and we are looking for individuals who have a passion for going the extra mile for their customers. We have bright, modern and friendly offices and we offer the opportunity of flexible working; most of our colleagues work from home at least part of the week. We offer an excellent and comprehensive benefits package, and our hours are 9-5 Monday to Friday, with no evenings or weekends. We are also open to considering compressed working hours, so please do apply if this would suit you. You’ll use your excellent customer service skills to manage a diverse range of claims. The job involves telephone and written communications with our customers as well the solicitors and business partners we work with. We’ll offer full training and support along the way, and you will be developed through our careers pathway. The team culture is supportive and focused on developing each other. As a Claims Handler you can expect to: * Manage a diverse range of claims, with a focus on providing excellent customer service to our customers. * Oversee the customer experience throughout the claim life-cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout. * Provide clear, concise and accurate information to our customers, business partners and internal customers. * Quickly develop your knowledge of DAS products and policies to become an expert in assessing and identifying claims, and managing appointments of litigators and solicitors where necessary. About You We are looking for candidates that can demonstrate: * An understanding of delivering excellent customer service in a fast-paced environment * A drive to work in a customer facing or technical role * A calm and patient manner when dealing with challenging and emotional claims; and * Excellent verbal and written communication. As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include: * 25 days holiday with the option to buy up to a further 5 days * Competitive salary * Company pension scheme with the option to increase contributions * The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips * Progressive career pathway and development opportunities * Employee reward and incentive scheme * Group Income Protection for all employees * Group Legal Protection for all employees * A choice of either European Motor Assistance or Home Emergency Assistance * Inclusion in our Health Cash plan * Salary sacrifice benefits including Cycle scheme * A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above. About The Company ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights. Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas. We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees. We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career. By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do. If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package
Claims Handler employer: DAS UK Group
Contact Detail:
DAS UK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarize yourself with DAS products and policies before your interview. Understanding the specifics of what you’ll be handling as a Claims Handler will show your commitment and readiness to dive into the role.
✨Tip Number 2
Highlight any previous experience in customer service, especially in fast-paced environments. Be prepared to share examples of how you've successfully managed challenging situations with empathy and patience.
✨Tip Number 3
Demonstrate your communication skills during the interview. Practice explaining complex information clearly and concisely, as this is crucial for the role of a Claims Handler.
✨Tip Number 4
Show enthusiasm for the team culture at DAS. Express your willingness to collaborate and support your colleagues, as they value a supportive environment focused on mutual development.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Handler. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to manage claims and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the claims process. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Ensure that your application is free from grammatical errors and typos. Clear and concise communication is key, especially since the role involves written correspondence.
How to prepare for a job interview at DAS UK Group
✨Show Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've gone the extra mile for customers in previous positions. Highlight your ability to handle challenging situations with empathy and patience.
✨Understand the Claims Process
Familiarize yourself with the claims process and the types of claims you might encounter. This will demonstrate your proactive approach and genuine interest in the role, as well as your ability to quickly develop knowledge about DAS products and policies.
✨Communicate Clearly and Concisely
Practice articulating your thoughts clearly and concisely, both verbally and in writing. Since the job involves a lot of communication with customers and partners, showcasing your strong communication skills during the interview is crucial.
✨Emphasize Teamwork and Support
The company values a supportive team culture, so be sure to express your enthusiasm for working collaboratively. Share experiences where you've contributed to a positive team environment and helped others succeed.
