Donor Carer

Base Pay Range

This range is provided by NHS Blood and Transplant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work, or you are already employed by the NHS and would transfer to the pay point above the base of Band 3.

Job Summary

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. The role involves working a variety of hours, including evenings and bank holidays – but no night shifts! You will be working on a shift basis and times vary. Most shifts start later in the day. The early shifts may start at 07:30. The late shifts may finish at 21:30. Weekend working may also be required.

Main Duties

Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you! You don’t need a healthcare background – experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need. In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and ensures they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way. You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. Plus, you’ll get the opportunity to drive our equipment lorry (don’t worry, we’ll give you full training for that!). It’s a hands‑on, active role with some lifting and moving, so you’ll need to be comfortable working on your feet and as part of a supportive, close‑knit team.

Experience and Knowledge

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Qualifications and Training

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself, including completion of the Skills for Health Care Certificate.
• Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted).

What We Offer You

• 6‑week training period to fully prepare you for your career with us.
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• NHSBT promotes flexible working opportunities where the role allows.
• 27 days per year plus 8 bank/public holidays. Pro rata if part‑time. Leave increases to 29 days after 5 years’ service and 33 days after 10 years’ service.
• An NHS career pathway – we’ve fostered a culture of continuous learning, with the Thrive program offering a wide range of activities.
• NHS pension scheme.

Seniority level: Entry level. Employment type: Part‑time. Job function: Other.

For informal enquiries please contact Jo Beasley, Sister‑Charge Nurse at jo.beasley@nhsbt.nhs.uk.

This vacancy will close at 23:59 on Sunday 16th of November. The session visits and interview are anticipated to be held on Thursday 27th November 2025.