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For Companies At a Glance
- Tasks: Provide technical support and repair for advanced medical diagnostic systems.
- Company: Join a leading global supplier of innovative laboratory equipment in healthcare.
- Benefits: Enjoy a competitive salary, company car, bonus, healthcare, and pension.
- Why this job: Be part of a dynamic team focused on innovation and excellent customer service.
- Qualifications: Experience in field service or technical support with a background in electronics required.
- Other info: Full product training provided; all backgrounds considered.
The predicted salary is between 30000 - 70000 £ per year.
Basic Salary £50,000
Company Car
10% Bonus
Healthcare
Pension
Full Product Training
The Role:
- Following expansion, they seek to recruit a technically motivated and customer focused Field Service Engineer responsible for:
- The service and breakdown repair on a wide range of sophisticated medical and laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments.
- Visiting customer sites and providing customers with valuable solutions for troubleshooting.
- Liaising with a whole host of external customer contacts, including laboratory managers and laboratory technicians from within the NHS and a range of private independent scientific organisations and laboratories.
Your Background:
- To succeed in this exciting role, you must be able to demonstrate:
- A competent background as a field service engineer or technical support engineer with extensive experience working on high value capital equipment and a qualification in electronics.
- You may have experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment, pharmaceutical, semiconductor, pre-press, printing or high value electronic / electro-mechanical capital equipment.
- Full product training will be provided, so whatever your background in field service and customer support, your application will be considered.
The Company:
- My client is part of one of the largest medical and laboratory equipment suppliers in the world.
- This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory systems to the healthcare sector and offers 'best in class' solutions across their range of products and systems.
- Supported by a truly multi-national 'blue-chip' technology group, their commitment to investment in research and development is second to none in their industry, ensuring that they remain a market leader.
- At the core of their business lie product innovation, excellent customer service and good people.
Field Service Engineer, Laboratory Diagnostic Systems employer: TRS Consulting (UK) Ltd
Contact Detail:
TRS Consulting (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer, Laboratory Diagnostic Systems
✨Tip Number 1
Familiarise yourself with the specific laboratory diagnostic systems that the company uses. Understanding the technology and its applications will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the field of medical and laboratory diagnostics. Attend industry events or join relevant online forums to connect with current Field Service Engineers. This can provide you with insider knowledge and potentially lead to referrals.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to discuss real-life scenarios where you've successfully resolved issues with high-value capital equipment, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves liaising with laboratory managers and technicians, emphasise your ability to communicate effectively and provide solutions that meet customer needs.
We think you need these skills to ace Field Service Engineer, Laboratory Diagnostic Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a field service engineer or technical support engineer. Emphasise any work you've done with high-value capital equipment, especially in medical or laboratory settings.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your technical skills and customer-focused approach, particularly in troubleshooting and providing solutions.
Highlight Relevant Qualifications: Clearly list your qualifications in electronics and any other relevant certifications. If you have experience with diagnostic systems or similar equipment, make sure to include that as well.
Showcase Soft Skills: Since the role involves liaising with various customer contacts, highlight your communication and interpersonal skills. Provide examples of how you've successfully interacted with clients or colleagues in previous roles.
How to prepare for a job interview at TRS Consulting (UK) Ltd
✨Showcase Your Technical Expertise
Make sure to highlight your experience with high-value capital equipment and any relevant qualifications in electronics. Be prepared to discuss specific systems you've worked on, especially if they relate to laboratory diagnostics or medical devices.
✨Demonstrate Customer-Focused Solutions
Since the role involves liaising with laboratory managers and technicians, emphasise your ability to provide effective troubleshooting solutions. Share examples of how you've successfully resolved customer issues in the past.
✨Research the Company and Its Products
Familiarise yourself with the company's range of diagnostic systems and their commitment to innovation. This knowledge will not only impress your interviewers but also help you understand how you can contribute to their goals.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask about the company culture, training opportunities, and the specific challenges faced by field service engineers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
