Retail Sales Advisor 40 Hours x2- Cardiff St David\'s Centre. New Store Opening

Company Overview

The story of Swatch is a revolution. In 1983, the appearance of an affordable, Swiss-made, plastic watch transformed the watch industry. Watches became a language of self-expression, beyond just telling time. Working for Swatch means being part of a growing retail network and representing one of the world\’s most popular watch brands within the largest watchmaking group.

Job Opportunity

We are opening a new store in Cardiff and seeking enthusiastic Retail Sales Advisors. If you excel in customer service, thrive in a dynamic retail setting, and are excited about a new store launch, join us from day one and help establish our presence in Cardiff!

Role Profile

Sales Responsibilities

• Greet and serve customers with friendly, efficient service.
• Be knowledgeable about our product range, past and present, to assist customers effectively.
• Understand all functions of watches and Swatch products.
• Provide reliable information regarding guarantees and after-sales service.
• Assist in merchandise displays.
• Contribute to achieving monthly sales targets.
• Supervise and support colleagues on the shop floor, ensuring best practices.

Security Responsibilities

• Help prevent shrinkage through attentive shop floor management and secure transaction handling.
• Be aware of security hot spots and follow store policies for opening and closing.

Reporting and Store Care

• Accurately report sales and stock data.
• Communicate store issues to management.
• Maintain a clean and presentable store environment.
• Delegate tasks to maximize productivity during busy periods.

Communication

• Follow company policies and attend briefings.
• Communicate confidently with customers and team members.
• Be culturally aware of international customers.

Product Knowledge

• Participate in training sessions.
• Confidently share product knowledge and train colleagues.
• Proactively learn about new products and collections.

Additional Responsibilities

• Perform duties as assigned by your line manager.
• Assist in leadership roles when required.
• Support the store team in delivering excellent service standards.

Professional Requirements

Essential

• Passion for leading and motivating a team.
• Drive to meet KPIs and improve sales performance.
• Enjoy developing team members with constructive feedback.
• Committed to delivering exceptional customer experiences.
• Supportive of store management in daily operations.

Preferred

• Experience in retail or fashion accessories.
• Experience serving international customers.
• Multilingual abilities.
• Previous supervisory experience.

Contact

Kevin Charles

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