Experienced Dealer - London, The Barracuda
Experienced Dealer - London, The Barracuda

Experienced Dealer - London, The Barracuda

London Full-Time 26700 - 29500 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Welcome and assist customers while delivering fantastic service on the gaming floor.
  • Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of community fun.
  • Benefits: Enjoy a £1000 joining bonus, uncapped tips, free meals, and 50% off food and drinks.
  • Why this job: Be part of an exciting growth journey in a supportive, people-focused culture.
  • Qualifications: Experience as a dealer and a passion for customer service are essential.
  • Other info: Competitive salary with opportunities for learning, development, and exciting project work.

The predicted salary is between 26700 - 29500 £ per year.

Experienced Dealer – London, The Barracuda Company Description We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us. Job Description Grosvenor Casino, The Barracuda (W1U 8ED) As an experienced dealer you will: Acknowledge, welcome and assist customers in gaming Understand the games, payouts and who are our high value members Connect with first time customers, explaining how the games are run Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager As a valued team member, you’ll receive a number of benefits, including a 1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca and Grosvenor venues. * Our generous 1000 joining bonus is paid out in two installments of 500 after 6 months & 12 months! (Terms & conditions apply). Salary ranges from 30,992 – 36,878 per annum depending on experience (full time). Qualifications Grosvenor Casino, The Barracuda (W1U 8ED) As an experienced dealer you will: Acknowledge, welcome and assist customers in gaming Understand the games, payouts and who are our high value members Connect with first time customers, explaining how the games are run Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager As a valued team member, you’ll receive a number of benefits, including a 1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca and Grosvenor venues. * Our generous 1000 joining bonus is paid out in two installments of 500 after 6 months & 12 months! (Terms & conditions apply). Salary ranges from 30,992 – 36,878 per annum depending on experience (full time). Additional Information #LI-TC1 #LI-Onsite Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication. Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding. Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role. Learning and Development: You’ll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team’s success. Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued. People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive. High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential. Emphasis on Growth: At Grosvenor, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel. Don’t miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

Experienced Dealer - London, The Barracuda employer: Grosvenor Casinos

At Grosvenor Casinos, we pride ourselves on being a people-focused employer that values your contributions and fosters a high-performing culture. Located in the vibrant heart of London, The Barracuda offers not only a competitive salary and generous benefits, including a £1000 joining incentive and uncapped tips, but also ample opportunities for personal and professional growth through comprehensive training and exciting project work. Join us to be part of a supportive team where your ideas are valued, and together we can create memorable experiences for our guests.
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Contact Detail:

Grosvenor Casinos Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Experienced Dealer - London, The Barracuda

✨Tip Number 1

Familiarize yourself with the specific games offered at Grosvenor Casinos. Understanding the rules, payouts, and strategies will not only boost your confidence but also impress the hiring managers during your interactions.

✨Tip Number 2

Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting your ability to connect with first-time players can set you apart from other candidates.

✨Tip Number 3

Research the importance of safer gambling practices. Being knowledgeable about responsible gaming will demonstrate your commitment to customer welfare, which is a high priority for Grosvenor Casinos.

✨Tip Number 4

Network with current or former employees of Grosvenor Casinos if possible. They can provide valuable insights into the company culture and expectations, helping you tailor your approach during the interview process.

We think you need these skills to ace Experienced Dealer - London, The Barracuda

Customer Service Skills
Knowledge of Casino Games
Attention to Detail
Communication Skills
Problem-Solving Skills
Safer Gambling Awareness
Ability to Work Under Pressure
Teamwork
Adaptability
Cash Handling Skills
Conflict Resolution
Time Management
Interpersonal Skills
Ability to Connect with Customers

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of an experienced dealer at Grosvenor Casinos. Familiarize yourself with the games, customer service expectations, and the importance of safer gambling.

Tailor Your CV: Highlight relevant experience in your CV that showcases your skills as a dealer. Include any previous roles in gaming or customer service, emphasizing your ability to connect with customers and provide excellent service.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the gaming industry and your commitment to customer service. Mention specific experiences where you successfully engaged with customers or handled challenging situations.

Showcase Your Knowledge: In your application, demonstrate your understanding of the gaming environment and the importance of responsible gambling. This will show that you align with Grosvenor's values and are prepared for the role.

How to prepare for a job interview at Grosvenor Casinos

✨Know the Games Inside Out

Make sure you have a solid understanding of the games you'll be dealing with. Familiarize yourself with the rules, payouts, and strategies to explain them clearly to first-time customers.

✨Showcase Your Customer Service Skills

During the interview, highlight your experience in customer service. Share examples of how you've connected with customers and provided exceptional service, especially in high-pressure situations.

✨Emphasize Safer Gambling Awareness

Be prepared to discuss the importance of safer gambling. Show that you understand the signs of problem gambling and how to approach the situation responsibly.

✨Demonstrate Team Spirit

Grosvenor values teamwork, so be ready to talk about your experiences working in a team environment. Share how you’ve collaborated with colleagues to meet demands and enhance the gaming experience.

Experienced Dealer - London, The Barracuda
Grosvenor Casinos
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  • Experienced Dealer - London, The Barracuda

    London
    Full-Time
    26700 - 29500 £ / year (est.)

    Application deadline: 2027-01-06

  • G

    Grosvenor Casinos

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