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- Tasks: Engage customers and showcase Genesis products while providing top-notch service.
- Company: Genesis Motors, part of Hyundai, is a premium automotive brand focused on customer experience.
- Benefits: Enjoy flexible weekend hours and be part of an award-winning team with exciting events.
- Why this job: Join a dynamic environment where your creativity and customer service skills shine.
- Qualifications: No automotive experience needed; just bring your passion for customer care and teamwork.
- Other info: Perfect for students looking to gain experience in luxury retail and hospitality.
Genesis Motors (Hyundai) are recruiting a weekend Brand Ambassador for their Battersea Power Station store.
Job Purpose: To provide a world-class customer-driven service, balancing customer needs with appropriate product offers from the Genesis brand. The role requires innovation and attentiveness to customer expectations.
About us: Genesis, part of Hyundai Motor Company, is a global premium automotive brand offering award-winning models. We focus on a customer-centric approach, providing a unique buying and ownership experience rooted in the Son-Nim philosophy.
Since launching in the UK in 2021, we have:
- Launched eight new models, including three electric vehicles
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
Key Responsibilities:
- Handle incoming calls, assess needs (test drives, consultations, etc.), and direct to the appropriate contact.
- Present the brand and products to potential customers and interested parties.
- Support event organization at the studio and official receptions, including logistical and administrative tasks.
- Provide professional, courteous service to customers in the studio.
- Maintain cleanliness and order in daily studio operations.
Personal Specification:
- Level A or relevant training in hospitality, catering, or luxury retail; automotive experience is a plus but not required.
- Experience in customer care, hospitality, or premium/luxury retail, with team collaboration skills.
- Driving license class B is desirable.
- Outstanding communication and multitasking skills.
- Ability to deliver exceptional customer service.
Core Values (The Hyundai Way):
- Customer (Safety & Quality, Tenacity)
- Challenge (Progress, Agility)
- Collaboration (Alignment, Resilience)
- People (Diversity & Inclusion, Expertise)
- Globality (Integrity, Data-Driven Thinking)
Contact Detail:
Battersea Academy For Skills & Employment (Base) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador weekends-Genesis Motors (Hyundai) Battersea Power Station
✨Tip Number 1
Familiarise yourself with Genesis Motors and their unique brand philosophy. Understanding the Son-Nim approach will help you connect better with customers and demonstrate your alignment with their values during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Be ready to discuss specific situations where you went above and beyond to meet customer needs.
✨Tip Number 3
Network with current or former employees of Genesis Motors, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your ability to multitask and handle various responsibilities, as this role involves supporting event organisation and maintaining studio operations. Think of examples that highlight your organisational skills.
We think you need these skills to ace Brand Ambassador weekends-Genesis Motors (Hyundai) Battersea Power Station
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Genesis Motors and their unique approach to customer service. Highlight your understanding of their values and how they align with your own in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer care, hospitality, or luxury retail. Emphasise any skills that demonstrate your ability to provide exceptional service and work collaboratively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering outstanding customer experiences. Mention specific examples from your past roles that illustrate your skills.
Highlight Relevant Skills: In your application, focus on your communication and multitasking abilities. Provide examples of how you've successfully managed customer interactions and contributed to team success in previous positions.
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Know the Brand Inside Out
Before your interview, make sure you research Genesis Motors and understand their values, products, and customer service philosophy. Being able to discuss their award-winning models and unique buying experience will show your genuine interest in the brand.
✨Demonstrate Customer-Centric Skills
Since the role focuses on providing exceptional customer service, prepare examples from your past experiences where you successfully met customer needs. Highlight your ability to listen, assess, and respond effectively to customer inquiries.
✨Showcase Your Communication Skills
As a Brand Ambassador, you'll need to communicate clearly and professionally. Practice articulating your thoughts and responses to common interview questions. Consider doing mock interviews with friends or family to build confidence.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing multiple tasks during busy periods. Think of relevant scenarios from your previous roles and how you navigated them successfully.
