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- Tasks: Manage client service requests and coordinate with the engineering team.
- Company: Join a dynamic company focused on exceptional customer service and career growth.
- Benefits: Enjoy a Monday to Friday schedule with no weekend work and opportunities for skill development.
- Why this job: Be at the heart of operations, building strong client relationships and enhancing your career.
- Qualifications: Strong computer skills and excellent organizational abilities are essential.
- Other info: This role offers clear career progression and a supportive team environment.
The predicted salary is between 24000 - 28000 £ per year.
Customer Service Account Handler Medway Salary: £24k-£28k DOE Monday to Friday (No Weekend Working) 8.30AM-5PM Our client is looking for a Customer Service Account Handler. This role offers more than just a job. It's an exciting opportunity with clear career progression. You are able to progress and develop your skills leading a small group of account handlers. As a Customer Service Account Handler, you'll be at the heart of the operations. Your main responsibility will be to manage service requests from clients, providing a high standard of support and coordinate with the engineering team. Key Responsibilities: Build and maintain strong client relationships through proactive communication and exceptional service. Schedule maintenance, emergency callouts, and remedial visits according to company procedures. Deliver great customer service, coordinating visits between clients and engineers. Ensure timely response to all emergency callouts within set KPIs. Act as the first point of contact for clients, addressing queries professionally and efficiently. Prepare risk assessments and method statements for scheduled maintenance. Process all necessary paperwork, including worksheets and purchase orders, promptly. Perform general administrative duties, such as responding to emails and data entry. Skills required: Strong computer literacy Excellent organisational skills with attention to detail Ability to work well independently …
Account Handler employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Account Handler role. Understanding how to build and maintain strong client relationships will be crucial, so think about examples from your past experiences where you've excelled in customer service.
✨Tip Number 2
Highlight your organizational skills during the interview. Since you'll be scheduling maintenance and coordinating visits, be prepared to discuss how you manage multiple tasks efficiently and ensure timely responses to client requests.
✨Tip Number 3
Showcase your computer literacy by discussing specific software or tools you’ve used in previous roles. Being tech-savvy is essential for processing paperwork and managing service requests effectively.
✨Tip Number 4
Prepare to demonstrate your ability to work independently. Think of situations where you took initiative or solved problems on your own, as this will resonate well with the expectations of the role.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Account Handler position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Customer Service Experience: In your CV and cover letter, emphasize any previous customer service roles or experiences. Provide specific examples of how you've built client relationships and handled service requests effectively.
Showcase Organizational Skills: Since the role requires excellent organizational skills, mention any relevant experiences where you successfully managed multiple tasks or projects. Use metrics or outcomes to demonstrate your effectiveness.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role. Address how your skills align with the company's needs and express your eagerness to contribute to their team.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled client interactions in the past. Highlight your ability to build relationships and resolve issues efficiently.
✨Demonstrate Organizational Abilities
The job requires excellent organizational skills. Discuss how you prioritize tasks and manage your time effectively, especially when dealing with multiple service requests or emergencies.
✨Familiarize Yourself with the Company’s Procedures
Research the company’s procedures for scheduling maintenance and handling emergency callouts. Showing that you understand their processes will demonstrate your commitment and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle a specific client issue or emergency situation.
