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- Tasks: Help customers in French, solving their travel queries with a smile.
- Company: Join a global leader in travel services with a diverse team across 30 countries.
- Benefits: Enjoy 32 days of annual leave and a health cash plan for wellness.
- Why this job: Be part of a supportive culture that values your passion for travel and customer service.
- Qualifications: Fluent in French with a knack for problem-solving and building rapport.
- Other info: Work Monday to Friday, 7am to 3.30pm in vibrant Edinburgh.
Position: French Speaking Customer Service Advisor Working hours: Monday – Friday 8am to 5pm Location: Fountainbridge, Edinburgh. Salary: £24,800 + £1,000 Our Client A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler. Who we are looking for. We are seeking a passionate and enthusiastic French speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels. What you will get in return Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes: 33 days annual leave Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more Employee well-being program, Employee Assistance Program and enhanced sick pay Monthly performance-based bonuses Extensive learning opportunities and resources to further your career Enhanced family policies (maternity/paternity/adoption) Life and health insurance Free on-site gym Frequent employee engagement events Refer a friend bonus scheme What you’ll be doing Providing exceptional service to our customers, being the first point of contact responding to various travel queries. Providing resolutions to our customers via Call, Chat and Email. Handling customer queries with empathy, patience and compassion. Attending regular team huddles. Keeping up to date with the latest promotions, initiatives and company policies/procedures. Assisting in ad hoc assigned projects. What you’ll need Customer service experience Must be fluent in French and English Effective communication skills Good knowledge of Microsoft Office suite & Proficient typing abilities Ability to remain calm and logical in challenging situations * Excellent problem-solving skills * Enthusiastic approach with the desire to hit your goals and passionate about continuous development Be Aware of Recruitment Fraud Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately
French Speaking Customer Service employer: Oyster Consultants
Contact Detail:
Oyster Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service
✨Tip Number 1
Familiarize yourself with the travel industry and current trends. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your passion for travel.
✨Tip Number 2
Practice your French language skills, especially in a customer service context. Being able to communicate fluently and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills will show that you're capable of delivering excellent customer service.
✨Tip Number 4
Research the company’s values and mission. Understanding their commitment to customer service and global expansion will allow you to align your answers with their goals during the interview.
We think you need these skills to ace French Speaking Customer Service
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the French Speaking Customer Service Advisor position. Highlight the key responsibilities and required skills, such as customer-centricity and problem-solving abilities.
Tailor Your CV: Customize your CV to emphasize your experience in customer service and any relevant language skills. Include specific examples of how you've built rapport with customers and resolved issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you are excited about this opportunity and how your skills align with the company's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oyster Consultants
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this aligns with the company's mission of delivering the perfect trip.
✨Demonstrate Customer-Centric Skills
Prepare examples from your past experiences where you successfully resolved customer issues or built rapport quickly. This will showcase your ability to provide excellent customer service, which is crucial for this role.
✨Highlight Your Language Proficiency
Since this position requires French language skills, be ready to demonstrate your fluency. You might be asked to conduct part of the interview in French, so practice speaking confidently and clearly.
✨Research the Company
Familiarize yourself with the company’s values, services, and global presence. Understanding their goals and how they operate will help you tailor your responses and show that you are genuinely interested in being part of their team.
