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- Tasks: Join our team to assist with customer inquiries and manage award credits.
- Company: Be part of a dynamic Awards and New Blood team focused on excellence.
- Benefits: Gain valuable experience in a creative environment with flexible hours.
- Why this job: Perfect for those passionate about design and advertising, offering diverse tasks and teamwork.
- Qualifications: Strong customer service skills, attention to detail, and proficiency in G Suite required.
- Other info: Fluency in a second language is a plus; previous CRM experience is desirable.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for four ambitious Awards Assistants to join our Awards and New Blood team on a temporary basis. It’ll be your job to help with customers’ enquiries and assist in collecting the credits for the winning pieces, making sure they are of the right and highest standard for publishing. Key Responsibilities Customer Enquiries Deal confidently and efficiently with incoming and outcoming entry queries. Which includes dealing with entry queries via phone calls and emails, taking messages, and supporting the Awards and New Blood teams during busy periods. Provide a high level of customer service to entrants. Use the query database to log and resolve all queries. Ability to work with entrants, find out their needs and objectives and offer support on entry. Assist the Business Development team in various aspects of the Awards Entry process, which involves coordinating with Awards entrants and liaising with the Business Development Representative. When required, assist the Business Development team to make outbound calls/emails to companies and individuals who may potentially enter the Awards. When required, make outbound calls to contact tutors and entrants with outstanding New Blood entries. Rankings and Credits Collection Working with the Operations lead ensuring our systems are displaying up to date and correct credit information. Supporting with the preparation of the Awards Rankings 2025 Checking credits (individual and company names) ensure they’re accurate and free of errors. Cross reference data to ensure there is a consistent structure across all entrant data. Liaise with winning companies regarding credits and media assets of their work, making sure those are submitted on time. Use the database to check and correct credits and images and correct errors and inaccuracies. Proof winning credits ensuring the right information is populated against all winning entries. Contact agencies and studios where necessary to validate information. Researching credits that are missing or have not been supplied by entrants. Other Duties If required: support other Production Assistants across the Professional or New Blood Awards during busy periods. Reviewing winners’ information on the website to ensure accuracy and that all assets are correctly uploaded. Conducting quality checks on ceremony reels to confirm they are error-free and meet standards. Administrative support for the Awards Ceremony. Provide feedback to aid the review and development of all awards products. Additional administrative tasks as required Key Experience and Skills Excellent proactive customer service both verbal and written. The ability to work both independently and cohesively as part of a team. Strong attention to detail and an ability to be flexible within all work matters. Ability to work effectively under pressure and to tight deadlines. Flexible approach to working hours, especially during our judging period. Computer literacy-highly proficient in G Suite and MS Office. Working Knowledge of Adobe CC is desirable but not essential. Fluency in a second language would be a plus, ideally Spanish, Portuguese, Japanese, or Mandarin. Previous experiences with CRM software (ie, HubSpot), desirable but not essential. Personal Qualities Comfortable working as part of a team. Strong research skills Close attention to detail Proven ability to be organised and attentive to details. You love to learn and are excited by the prospect of a diverse workload. Strong communication skills. Keen interest/knowledge of the creative design and advertising industries. Trustworthy and Reliable. Sense of humour.
Operations Assistant employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarize yourself with the awards process and the specific requirements for entries. Understanding the nuances of how awards are judged and what makes a winning entry can help you engage more effectively with entrants and provide valuable support.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries via phone and email. Practice responding to common questions and scenarios that may arise during the awards process to ensure you can provide quick and accurate assistance.
✨Tip Number 3
Develop your research skills by exploring past award winners and their entries. This will not only give you insight into what constitutes a high-quality submission but also prepare you for validating information and checking credits accurately.
✨Tip Number 4
If you have experience with CRM software, be ready to discuss it during the interview. Highlighting your familiarity with tools like HubSpot can set you apart, as it shows you're prepared to manage data efficiently and support the team effectively.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Assistant position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, administrative support, or roles that required attention to detail. Use specific examples to demonstrate how your skills align with the job requirements.
Showcase Your Communication Skills: Since excellent verbal and written communication is crucial for this role, make sure your application reflects your ability to communicate clearly and effectively. Consider including examples of how you've successfully handled customer inquiries in the past.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the position and the company. Mention why you are interested in working with the Awards and New Blood team and how your background makes you a great fit for the role.
How to prepare for a job interview at DiverseJobsMatter
✨Showcase Your Customer Service Skills
Since the role involves dealing with customer enquiries, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved queries or provided exceptional support.
✨Demonstrate Attention to Detail
The job requires a strong focus on accuracy, especially when checking credits and data. During the interview, mention instances where your attention to detail made a significant impact on a project or task.
✨Be Ready for Teamwork Questions
This position emphasizes working both independently and as part of a team. Prepare to share examples of how you've collaborated with others in past roles and how you handle teamwork dynamics.
✨Express Your Interest in the Creative Industry
Show your enthusiasm for the creative design and advertising industries. Research the company and its awards, and be ready to discuss why you're excited about contributing to their mission.
