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- Tasks: Engage customers, showcase products, and support studio events at Genesis Motors.
- Company: Join Genesis Motors, a premium automotive brand under Hyundai, known for innovation and customer focus.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a forward-thinking team that values creativity and customer experience in the automotive industry.
- Qualifications: Level A qualification in hospitality or luxury retail; customer service experience preferred.
- Other info: Driving license is desirable; no automotive experience required.
The predicted salary is between 28800 - 43200 £ per year.
Genesis Motors (Hyundai) are recruiting Brand Ambassadors for their Battersea Power Station store.
Full Time Job Purpose: To provide a world-class customer-driven service, balancing customer needs with appropriate product offers from the Genesis brand. The role requires innovation and closely observing customer expectations.
About us: Genesis is a global automotive brand and part of Hyundai Motor Company, offering an award-winning range of premium models. We focus on a customer-centric approach, providing a unique buying and ownership experience guided by our Son-Nim philosophy.
Since launching in the UK in 2021, we have:
- Launched eight new models, focusing on our electric 3-model lineup
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
Key Responsibilities:
- Handle incoming calls, identify customer needs (test drives, consultations, etc.), and direct them to the appropriate contacts.
- Present the Brand and Products to potential customers and interested parties.
- Support the team in organizing studio events and official receptions, handling logistical and administrative tasks.
- Provide professional, courteous service to customers in the studio.
- Maintain cleanliness and order in daily studio operations.
Personal Specification:
- Level A qualification or training in hotel, catering, or luxury retail sectors; automotive experience is a plus but not required.
- Experience in customer care, hospitality, or premium/luxury retail, with teamwork skills.
- Driving license class B (desirable).
- Excellent communication and multitasking skills.
- Ability to deliver top-tier customer service.
Core Values (The Hyundai Way):
- Customer (Safety & Quality, Tenacity)
- Challenge (Progress, Agility)
- Collaboration (Alignment, Resilience)
- People (Diversity & Inclusion, Expertise)
- Globality (Integrity, Data-Driven Thinking)
Brand Ambassadors-Genesis Motors (Hyundai) Battersea Power Station employer: Battersea Academy For Skills & Employment (Base)
Contact Detail:
Battersea Academy For Skills & Employment (Base) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassadors-Genesis Motors (Hyundai) Battersea Power Station
✨Tip Number 1
Familiarise yourself with Genesis Motors and their unique brand philosophy, especially the Son-Nim approach. Understanding their customer-centric values will help you align your responses during interviews and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Engage with the Genesis community on social media platforms. Follow their official accounts and participate in discussions. This not only shows your enthusiasm for the brand but also helps you stay updated on their latest models and events, which can be beneficial during your interactions with potential customers.
✨Tip Number 3
Prepare to showcase your customer service skills through role-playing scenarios. Think about how you would handle various customer inquiries or situations that may arise in the studio. Practising these scenarios can boost your confidence and help you stand out as a candidate who is ready to deliver top-tier service.
✨Tip Number 4
Network with current or former employees of Genesis Motors. Reach out on platforms like LinkedIn to gain insights into the company culture and expectations. This insider knowledge can give you an edge in understanding what it takes to succeed as a Brand Ambassador.
We think you need these skills to ace Brand Ambassadors-Genesis Motors (Hyundai) Battersea Power Station
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Genesis Motors and their unique approach to customer service. Highlight your understanding of their Son-Nim philosophy in your application to show you align with their values.
Tailor Your CV: Make sure your CV reflects relevant experience in customer care, hospitality, or luxury retail. Emphasise any teamwork skills and your ability to provide top-tier customer service, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering exceptional customer experiences. Mention specific examples from your past roles that demonstrate your skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Understand the Brand
Before your interview, take some time to research Genesis Motors and their unique approach to customer service. Familiarise yourself with their product range and core values, especially the Son-Nim philosophy, as this will show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As a Brand Ambassador, providing exceptional customer service is key. Prepare examples from your past experiences where you successfully met customer needs or resolved issues. Highlight your ability to multitask and maintain professionalism under pressure.
✨Demonstrate Teamwork
Collaboration is essential in this role. Be ready to discuss how you've worked effectively within a team in previous jobs. Share specific instances where your teamwork contributed to a successful outcome, especially in customer-facing environments.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or upcoming events at the studio. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
