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For Companies At a Glance
- Tasks: Assist customers with their purchases and maintain a friendly store environment.
- Company: Join a vibrant team dedicated to excellent customer service and community engagement.
- Benefits: Enjoy flexible hours, a supportive work culture, and opportunities for growth.
- Why this job: Perfect for those who love interacting with people and want to make a positive impact.
- Qualifications: No experience needed; just bring your enthusiasm and a friendly attitude!
- Other info: Must be at least 16 years old; great first job for high school and college students.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Exhibit and develop customer relations through friendly and courteous behaviour.
- Promote a high level of morale within department and store, utilising friendly professional methods of honest and open communication.
- Maintain good working relationships with other department managers with the objective of improving sales storewide.
- Comply with all company policies, programs and directives as specified in the Code of Conduct.
- Provide professional examples for other store team members to follow.
- Bags guests’ purchases promptly and efficiently within proper guidelines. Carries those purchases to their automobiles in a friendly, prompt efficient manner; ensuring the products are placed safely in their automobile.
- Fills all bag slots and supplies necessary for efficient front-end operations. Uses wise selection and use of supplies.
- Assist with price checks and go-backs.
- Assists with general housekeeping and ‘sweep sheet’ duties as assigned.
- Keeps the parking lot clear of carts and returns them to proper store location as directed by management. Always follows safety policies regarding cart retrieval. Removes clutter from carts & wipes down kids carts before putting them away.
- Although many guests appreciate your efforts, you are not permitted to accept tips. If the guest persists, the money should be turned into the service desk.
Requirements
- LICENSES: None Required.
- COMMUNICATION: Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members and guests. Ability to read and interpret documents such as safety rules, operating and maintenance manuals.
- EQUIPMENT: Any necessary equipment to complete courtesy clerk duties.
- EXPERIENCE: None required.
- MINIMUM AGE: 16 years of age. 21 years of age required to sell tobacco products and/or alcohol.
- REASON ABILITY: Ability to apply common sense understanding to instructions furnished in written, oral, or diagram form or when helping resolve a team member or guest concern.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.
Courtesy Clerk employer: Ridley’s Family Markets
Contact Detail:
Ridley’s Family Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courtesy Clerk
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a casual conversation or during an interview, demonstrating a genuine interest in helping others can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the store's layout and products before applying. This knowledge will not only help you answer questions confidently but also show that you're proactive and ready to contribute to the team.
✨Tip Number 3
Network with current employees if possible. They can provide insights into the company culture and what management values in a Courtesy Clerk, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you handle difficult situations or customers. Having specific examples ready can demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
We think you need these skills to ace Courtesy Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the essential duties and responsibilities of a Courtesy Clerk. Highlight key skills such as customer relations, communication, and teamwork that are crucial for this position.
Tailor Your CV: Make sure your CV reflects relevant experience or skills that align with the job requirements. Emphasise any previous roles where you demonstrated customer service, teamwork, or effective communication.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you can contribute to maintaining high morale and customer satisfaction in the store.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Ridley’s Family Markets
✨Show Your Customer Service Skills
As a Courtesy Clerk, you'll be interacting with customers regularly. Make sure to highlight any previous experience in customer service during your interview. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Demonstrate Team Spirit
This role requires good working relationships with other team members. Be prepared to discuss how you contribute to a positive team environment. Mention any experiences where you collaborated effectively with others to achieve a common goal.
✨Understand the Importance of Safety
Safety is crucial in this position, especially when handling carts and maintaining the store's cleanliness. Familiarise yourself with basic safety protocols and be ready to discuss how you would ensure a safe environment for both customers and staff.
✨Be Ready to Discuss Company Policies
Familiarise yourself with the company's Code of Conduct and policies. During the interview, express your understanding of these guidelines and your commitment to adhering to them. This shows that you take the role seriously and are willing to follow company standards.
