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- Tasks: Lead and support technical systems in retail and hospitality environments.
- Company: Join a dynamic team focused on innovative retail and hospitality technologies.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and career advancement opportunities.
- Why this job: Be at the forefront of technology while mentoring others in a fast-paced environment.
- Qualifications: Extensive IT support experience, especially with EPOS and POS systems, is essential.
- Other info: This role is based onsite in Hemel Hempstead, 5 days a week.
The predicted salary is between 36000 - 60000 £ per year.
Are you a seasoned IT professional with expertise in retail and hospitality technologies? Our client is looking for a Senior Support Analyst to take the lead in managing and supporting a wide array of technical systems, including EPOS, POS, kiosks, digital displays, and more.
This is a pivotal role where you will act as the escalation point for complex technical issues, working closely with a team to deliver exceptional support and ensure seamless operations. Based onsite in Hemel Hempstead, you'll be at the heart of a fast-paced environment that values your expertise and leadership.
Key Responsibilities- Serve as a subject matter expert for EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies.
- Lead the troubleshooting and resolution of complex hardware, software, and network issues.
- Mentor and guide junior team members, fostering knowledge sharing and skill development.
- Manage escalations and work closely with vendors and partners to resolve high-priority issues.
- Oversee system updates, maintenance schedules, and the deployment of new technologies.
- Analyze recurring issues and recommend proactive solutions to enhance system reliability.
- Document resolutions and provide strategic insights to improve support processes.
- Extensive experience in a support role, with a strong background in retail or hospitality IT environments.
- Deep technical knowledge of EPOS, POS systems, kiosks, and digital displays.
- Proficient in Windows operating systems, networking, and device configuration.
- Strong analytical and problem-solving skills with a proactive approach to challenges.
- Excellent communication skills and the ability to work effectively under pressure.
- Leadership qualities with the ability to mentor and develop team members.
- Flexibility to work onsite in Hemel Hempstead, 5 days a week.
- A competitive salary and comprehensive benefits package.
- The opportunity to lead and influence the technical support function.
- Exposure to cutting-edge technologies in a dynamic and rewarding environment.
- Clear pathways for career advancement and professional development.
Service Desk Analyst employer: Connexa
Contact Detail:
Connexa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as EPOS and POS systems. Having hands-on experience or knowledge about these systems will give you an edge during discussions.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples where you've successfully resolved complex technical issues. Be ready to share these experiences in a conversational manner during the interview.
✨Tip Number 3
Showcase your leadership abilities by discussing any mentoring or team-leading experiences you've had. This role values guidance and support for junior team members, so highlight how you've contributed to others' development.
✨Tip Number 4
Research the company culture and values, especially regarding their approach to technology in retail and hospitality. Tailoring your conversation to align with their mission can make a strong impression during your interactions.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with retail and hospitality technologies, particularly EPOS and POS systems. Use specific examples to demonstrate your technical expertise and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and leadership. Mention how your background aligns with the key responsibilities of the role and provide examples of how you've successfully managed escalations and mentored team members.
Showcase Your Technical Skills: When detailing your experience, emphasise your proficiency in Windows operating systems, networking, and device configuration. Highlight any relevant certifications or training that showcase your technical knowledge.
Prepare for Potential Questions: Anticipate questions related to troubleshooting complex issues and your approach to mentoring junior staff. Be ready to discuss specific scenarios where you improved system reliability or resolved high-priority issues.
How to prepare for a job interview at Connexa
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with EPOS, POS systems, kiosks, and digital displays. Highlight specific examples of how you've resolved complex technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Leadership Skills
Since the role involves mentoring junior team members, be ready to share instances where you've led a team or guided others. Discuss your approach to fostering knowledge sharing and how you can contribute to the team's development.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your analytical and problem-solving skills. Practice articulating your thought process clearly, as this will show your proactive approach to challenges.
✨Communicate Effectively Under Pressure
Given the fast-paced environment, it's crucial to convey your ability to work effectively under pressure. Share examples of how you've managed high-priority issues and maintained clear communication with stakeholders during stressful situations.
