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- Tasks: Be the friendly voice for customers, handling queries and providing support.
- Company: Join emh, a leading provider of affordable homes in the East Midlands.
- Benefits: Enjoy flexible working, private healthcare, and 34 days annual leave.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English; call centre experience is a plus.
- Other info: Work from a modern office with a vibrant culture and opportunities for personal development.
The predicted salary is between 22000 - 29000 £ per year.
Location: Based at the head office - Memorial House, Coalville, Leicestershire
Hours: 35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm, on a rota basis (Various hours available – full and part time positions)
Salary: £26,045 per annum (RFJ 4) Pro rata for part time positions
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same, you will learn ‘on the job’ so there is no need for housing experience, but a background in contact centre work will help, along with a passion for Customer Service.
You will have an excellent telephone manner, we don’t use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls.
The post will be based at our new refurbished head office in Coalville, Leicestershire. After successfully passing the probationary period, there will be the flexibility to work from the office and at home.
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, private healthcare options, with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
About emh: emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits:
- Competitive salary
- 34 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time). The call centre is closed on all bank holidays and the period between Christmas and New Year.
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Opportunities to work flexibly and from home, where the business need allows
Qualifications:
- Educated to GCSE level in Maths and English.
- A good understanding of IT packages.
- Call centre experience is desirable.
For further information about the role, please see attached Job Description and Person Specification.
How to apply: Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification. “We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application.”
Customer Service Advisor employer: Laurie McClave artist
Contact Detail:
Laurie McClave artist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company’s values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly around integrity, diversity, and excellence.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Customer Service Advisor. Think about how you would handle sensitive issues and show empathy, as these are key aspects of the role.
✨Tip Number 3
Leverage your contact centre experience by preparing specific examples of how you've successfully resolved customer queries in the past. This will help you stand out as someone who can hit the ground running.
✨Tip Number 4
Make sure to highlight your adaptability and comfort with technology during discussions. Since the role requires handling various communication channels, showcasing your tech-savviness will be a big plus.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or contact centre roles. Emphasise your communication skills and any experience dealing with sensitive issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've helped customers in the past and how you align with the company's values of Integrity, Diversity, Openness, Accountability, Clarity, and Excellence.
Highlight IT Proficiency: Since the role requires comfort with technology, mention any relevant IT skills or software you are familiar with. This could include CRM systems or other customer service tools.
Showcase Flexibility and Adaptability: In your application, express your willingness to work flexible hours and adapt to different situations. This is important as the role involves working on a rota basis and handling various customer queries.
How to prepare for a job interview at Laurie McClave artist
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your empathy and professionalism.
✨Familiarise Yourself with the Company Values
Understanding the company's values of Integrity, Diversity, Openness, Accountability, Clarity, and Excellence is key. Be ready to discuss how you embody these values in your work and how they align with your personal beliefs.
✨Practice Your Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. You might be asked to respond to a mock customer query during the interview, so being concise and professional is essential.
✨Demonstrate Your Adaptability
The job involves handling various queries and learning on the job. Share instances where you've adapted to new situations or learned quickly in previous roles. This will show your potential to thrive in a dynamic environment.
