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- Tasks: Join us as a part-time Administration Assistant, providing essential support and first contact for patients.
- Company: Rotherham Doncaster and South Humber NHS Foundation Trust is dedicated to quality healthcare across various services.
- Benefits: Enjoy flexible working hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team making a real difference in people's lives while developing your skills.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This role is perfect for high school and college students looking for valuable experience in healthcare.
An exciting opportunity has arisen for a part-time Administration Assistant to work within Cantley Health Centre. The role involves providing admin support to services and includes being the first point of contact to patients/members of the public visiting the Centre. The successful applicant will work under the supervision of the Senior Administrator providing administration support for services; receiving initial calls to the service and providing quality support with high level accuracy in the day to day administrative function within the teams. The post holder will be expected to work using their initiative whilst working in partnership with key agencies. Communication and team working are essential skills to succeed in this role.
Key Responsibilities:
- Provide reception cover for the basepoint.
- Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
- Provide a confidential, quality administrative service to an identified team within the Doncaster Care Group and cover and support other teams as required.
- Deal with telephone enquiries in a courteous and efficient manner, whilst retaining the ability to remain calm in difficult situations.
- Prioritise calls requiring immediate attention of the Clinical Team or external agency.
- Update new referrals on to SystmOne. Maintain current referrals and end referrals where advised to do so.
- Create and maintain up to date computerised patient records and recall systems on SystmOne.
- Provide an efficient and timely scanning service to the team in line with records management principles.
We reserve the right to close down this advert early should there be a high number of applicants.
Administration Assistant Rotherham Doncaster and South Humber NHS Foundation Trust employer: Rotherham, Doncaster and South Humber NHS Foundation Trust
Contact Detail:
Rotherham, Doncaster and South Humber NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant Rotherham Doncaster and South Humber NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the SystmOne system, as it's crucial for managing patient records in this role. If you have prior experience with similar systems, be ready to discuss how that experience can translate to using SystmOne effectively.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since you'll be the first point of contact for patients, demonstrating your ability to handle enquiries with empathy and professionalism will set you apart.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you've successfully collaborated with others. This role requires working closely with various teams, so emphasising your collaborative spirit is key.
✨Tip Number 4
Prepare for potential scenarios where you might need to remain calm under pressure. Think of examples from your past where you've managed difficult situations effectively, as this will demonstrate your resilience and problem-solving skills.
We think you need these skills to ace Administration Assistant Rotherham Doncaster and South Humber NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Administration Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Emphasise your communication skills and any experience you have in customer service or healthcare settings.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how you've demonstrated initiative and teamwork in previous positions, as these are essential for this role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative position.
How to prepare for a job interview at Rotherham, Doncaster and South Humber NHS Foundation Trust
✨Showcase Your Customer Service Skills
As the role involves being the first point of contact for patients, it's crucial to demonstrate your customer service skills. Prepare examples of how you've handled difficult situations or provided excellent service in previous roles.
✨Familiarise Yourself with SystmOne
Since you'll be updating patient records on SystmOne, it’s beneficial to have a basic understanding of this system. If you have experience with similar software, mention it during the interview to show your adaptability.
✨Emphasise Teamwork and Communication
The job requires strong communication and teamwork skills. Be ready to discuss how you've successfully collaborated with others in past positions and how you can contribute to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to prioritise tasks and handle phone enquiries. Think of scenarios where you had to remain calm under pressure and how you resolved issues effectively.
