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- Tasks: Be the go-to person for customers, handling calls and emails with ease.
- Company: Join a vibrant team at Parkside Recruitment in Uxbridge.
- Benefits: Enjoy a competitive salary of £25,000 and a dynamic work environment.
- Why this job: Perfect for those who love helping others and thrive in fast-paced settings.
- Qualifications: Strong communication skills and a passion for customer service are key.
- Other info: Experience with SAP and Excel is a plus, but not required.
The predicted salary is between 15000 - 35000 £ per year.
Ref: (phone number removed) Job Title: Customer Service Representative Location: Uxbridge Full-time, working hours. Salary: £25,000 per annum Are you passionate about providing excellent customer service? Do you have a proactive approach and thrive in a fast-paced environment? Parkside Recruitment are seeking a dynamic Customer Service Representative to join our clients team in Uxbridge. If you enjoy helping customers and have great organisational and problem-solving skills, we want to hear from you! Key Responsibilities: Act as the first point of contact for customers via phone and email Handle inbound calls and make outbound calls when necessary Provide clear, practical advice to customers Record detailed notes of all customer interactions Proactively assist customers with their queries Adhere to company procedures and processes Requirements: Experience with technical processes and systems is highly desirable Strong organizational skills and the ability to multitask effectively Self-motivated, flexible, and willing to switch between tasks as needed Excellent telephone manner with strong verbal and written communication skills Passionate about delivering high-quality customer service Ability to show initiative and solve problems efficiently Knowledge of SAP and Excel is useful, but not essential
Customer Service Rep employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Rep
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer interactions.
✨Tip Number 2
Research the company and its values. Understanding their approach to customer service will allow you to align your answers with their expectations and demonstrate that you're a good fit for their team.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved customer issues or improved service processes. This will showcase your problem-solving skills and proactive approach.
✨Tip Number 4
Practice your telephone communication skills. Since this role involves a lot of phone interaction, being articulate and clear in your speech will be crucial during the interview process.
We think you need these skills to ace Customer Service Rep
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as problem-solving and organizational abilities. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've helped customers in the past and how your proactive approach aligns with the company's needs.
Highlight Relevant Skills: In your application, emphasize your communication skills and ability to multitask. If you have experience with technical processes or systems, be sure to mention it, as this is highly desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Parkside
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Highlight your ability to think on your feet and provide practical solutions, as this is crucial for a Customer Service Representative.
✨Highlight Organizational Skills
Since multitasking is key in this role, be ready to talk about how you manage your time and prioritize tasks. Use examples from past experiences to illustrate your organizational abilities.
✨Familiarize Yourself with Technical Processes
While knowledge of SAP and Excel is not essential, having a basic understanding of these tools can set you apart. If you have experience with similar systems, be sure to mention it during the interview.
