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- Tasks: Lead a team to provide top-notch service and manage resident experiences.
- Company: Join an award-winning Property Management company known for excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that creates exceptional living experiences and fosters community engagement.
- Qualifications: Strong leadership, client relationship skills, and operational management experience required.
- Other info: We value diversity and are an equal opportunity employer.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for an award-winning Property Management company for the role of Resident Manager. This is an excellent opportunity to join a leading organisation that ensures residential and commercial buildings run smoothly, remain well-maintained, and provide residents with a seamless, high-quality living experience. As the Resident Manager, reporting to the Estate Director, you’ll lead the on-site team in delivering exceptional service and creating a first-class living experience for residents, clients, and visitors.
What you’ll be doing:
- Lead teams to deliver top-tier service for residents, clients, and customers
- Oversee Concierge, Security, Amenities, and community engagement efforts
- Manage the end-to-end resident experience, ensuring satisfaction and service excellence
- Handle asset mobilisation, risk management, health and safety, contracts, and finances
- Oversee tenders, contract implementation, and ensure actions are documented
- Monitor contractor performance, emergency response, and compliance
- Manage recruitment, performance, payroll, and team development
- Oversee day-to-day operations, including landscaping and cleaning services
Main Skills/Requirements:
- Team leadership and staff management
- Client relationship building
- Operational and budget management
- Risk and safety compliance
- Tendering and contract management
- Problem-solving and crisis management
How you’ll be rewarded:
- Opportunity to work for one of the leading UK Management services companies
- Exposure to a dynamic and fast-paced industry
This is an excellent opportunity for an experienced Resident Manager to join a continuously growing company that are driven towards success!
Resident Manager employer: Add Property
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Manager
✨Tip Number 1
Familiarise yourself with the latest trends in property management and customer service. This knowledge will not only help you during interviews but also demonstrate your commitment to providing a high-quality living experience.
✨Tip Number 2
Network with professionals in the property management industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved resident satisfaction in previous roles. Being able to share these stories will showcase your leadership skills and problem-solving abilities.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversation to align with their mission will show that you're genuinely interested in the role and understand what it takes to excel as a Resident Manager.
We think you need these skills to ace Resident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, team leadership, and client relationship building. Use specific examples that demonstrate your ability to manage operations and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as risk management and operational oversight.
Highlight Relevant Skills: In your application, emphasise key skills such as problem-solving, crisis management, and budget management. Provide concrete examples of how you've successfully applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Resident Manager.
How to prepare for a job interview at Add Property
✨Showcase Your Leadership Skills
As a Resident Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved team performance or resolved conflicts.
✨Demonstrate Client Relationship Management
This role requires strong client relationship skills. Prepare to share examples of how you've built and maintained relationships with clients or residents. Discuss any strategies you've used to ensure satisfaction and service excellence.
✨Understand Operational and Budget Management
Familiarise yourself with operational management and budget oversight. Be ready to discuss your experience with financial management, including how you've handled budgets and ensured compliance with contracts and safety regulations.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about crisis management and problem-solving. Think of specific challenges you've encountered in previous roles and how you addressed them. This will demonstrate your ability to handle emergencies and maintain high service standards.
