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For Companies At a Glance
- Tasks: Build long-term customer relationships and support Relationship Managers in their daily tasks.
- Company: Join NatWest, a diverse and supportive community focused on your growth and success.
- Benefits: Enjoy a competitive salary, flexible working options, and generous holiday entitlement.
- Why this job: Kickstart your career with hands-on training and mentoring in a dynamic environment.
- Qualifications: Passion for learning, strong communication skills, and a proactive mindset are essential.
- Other info: This apprenticeship is perfect for those with little or no prior experience.
Join us in October 2025 as an Apprentice in our Commercial & Institutional - Commercial Mid Market Team. We will provide all the technical training you will need to be successful in your role. You will complete the externally accredited Providing Financial Services Level 6 apprenticeship programme, which will set you up with excellent career prospects.
Our people are the foundation that success is built on, so we are passionate about supporting them too. We will support you in completing your programme and you will be part of our growing community of apprentices.
This job does not meet Skilled Worker visa sponsorship requirements. We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room - and if you value this too, there is a place for you with us.
What you will do
- Liaising with customers and our prospective customers by being focused on building sustainable, long term relationships - always focusing on the customer experience and delivering positive customer outcomes.
- Carrying out telephone meetings with our customers to include service reviews and helping to protect them through fraud/security reviews. You will also attend and take part in face-to-face customer meetings from time to time.
- Supporting the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers.
- Providing Relationship Managers with well-researched briefs and information for their customer meetings.
- Contributing to the management of risk to ensure we always work within the Bank's requirements.
- Learning and understanding how to follow a lending request from beginning to end and supporting with the management of the process.
What you will learn
Taking on an apprentice role could be a fantastic starting point or change for your career. You will receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical training.
Your learning journey will include:
- How to build and strengthen customer relationships over the phone, resolve queries, and work with a variety of teams across the organisation to meet customer needs.
- How to investigate and analyse queries accurately, raising concerns with the relevant internal and external parties without delay, escalating where appropriate.
- How to promote new digital services to encourage customers to use these channels.
The skills you will need
We are looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You will have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.
You will also need:
- The ability to maintain a strong customer focus.
- An innovative and creative mindset.
- Good problem-solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions.
- An analytical, numerate, and logical skillset with the ability to adapt well to change.
- Good planning and organisational skills with the ability to prioritise and manage your time effectively.
What else you need to know
An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study. If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.
How we will reward you
You will join on a competitive salary of £25,020. You will also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 25 days, plus bank holidays.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page. Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Relationship Management Apprentice employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Management Apprentice
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Relationship Management Apprentice. Understanding how to build and maintain customer relationships will be crucial, so think about examples from your past experiences where you've successfully engaged with others.
✨Tip Number 2
Research the company culture at StudySmarter and NatWest. They value diversity and a strong customer focus, so be prepared to discuss how your own values align with theirs during any interviews or discussions.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves liaising with customers through calls, consider role-playing scenarios with friends or family to enhance your confidence and clarity.
✨Tip Number 4
Stay updated on current trends in customer service and relationship management. Being knowledgeable about new digital services and customer engagement strategies can set you apart as a proactive candidate.
We think you need these skills to ace Relationship Management Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Relationship Management Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Your CV should clearly outline your education, any relevant experience, and skills that relate to customer service and relationship management. Use bullet points for clarity and ensure it is well-structured.
Write a Compelling Cover Letter: In your cover letter, express your passion for learning and your motivation to succeed in this apprenticeship. Mention specific examples of how you've demonstrated strong communication and problem-solving skills in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NatWest Group
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their commitment to diversity and customer focus will help you align your answers with what they value.
✨Showcase Your Communication Skills
As a Relationship Management Apprentice, strong communication is key. Be prepared to demonstrate your ability to communicate effectively, both verbally and in writing, during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer focus. Think of examples from your past experiences where you successfully resolved issues or built relationships.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and helps you understand how you can contribute to the team and grow within the company.
