ICT Server Analyst

Find out about the current vacancies available at the Trust and take the next step in your career with us.

Main area: ICT Server Analyst

Grade NHS AfC: Band 6

Contract: Permanent

Hours: 37.5 hours per week (Full Time)

Job ref: 345-COR6916034

Site: University Hospital of North Tees

Town: Stockton on Tees

Salary: £37,338 - £44,962 per annum

Salary period: Yearly

Closing: 17/02/2025 23:59

Interview date: 01/03/2025

We are on a continuous journey of improvement and transformation; however, our main priority is, and always will be, providing safe and high-quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. If you share our passion, then apply for this opportunity and help us make our patients’ experience the best it can possibly be.

With a budget of around £365m, three hospitals, and 5,500 staff, North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees, and parts of East Durham and Sedgefield, as well as community, therapeutic, and screening to a wider population across Durham and Teesside.

Job overview

An exciting new opportunity has arisen for an outstanding individual to join the Trust's ICT Server Team in the role of ICT Server Analyst. This team manages and supports all aspects of the Trust's Server and Storage Infrastructure within North Tees & Hartlepool NHS Foundation Trust.

You will assist with all aspects of the day-to-day administration and management of ICT systems, having a good breadth and depth of ICT knowledge gained through experience, as you will be required to work without supervision and will need to understand the complexity of the overall ICT environment within the Trust. This role is a full-time post working 37.5 hours per week.

The ideal candidate would have a good knowledge across a broad range of ICT Operating Systems and applications including, but not limited to, Microsoft Windows, Linux, VMWare, MSSQL, Cache, and Microsoft SCCM.

Main duties of the job

• To maintain all systems in a state where the business processes of the trust can be guaranteed. Ensure that planned and unplanned interruptions to these services and systems are dealt with efficiently and satisfactorily.
• To maintain the strategic operational support for the trust's systems situated in the computer rooms at University Hospital of North Tees (UHNT), University Hospital of Hartlepool (UHH), and peripheral locations.
• To document administration tasks and develop these into successful strategies for the management of these systems.
• To be the point of contact in ICT with regards to all ICT system infrastructure and core specialist software applications based in the computer rooms at UHNT and UHH.
• To provide specialist advice across a range of ICT systems, investigating a range of specialist and complex issues.
• To manage or lead on ICT projects involving implementation and design associated with operational support.
• To document administration procedures and policies for all ICT systems across all trust sites.

Working for our organisation

At North Tees & Hartlepool NHS Foundation Trust, our main priority is, and always will be, to provide safe and high-quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits, and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition, a note of thanks, Managers Awards, Shining Stars, and Service Awards.

We recruit for values, and together we are North Tees & Hartlepool.

Detailed job description and main responsibilities

Primary focus is to maintain, configure and build both hardware and software elements of the Trust's main server estate, whether physical or virtual, ensuring unscheduled downtime is kept to a minimum. This includes all of the Trust's storage areas, whether supporting block or file-level storage systems. Keeping all documentation and paperwork up to date ensuring appropriate IG and Audit recommendations are met, and to maintain and manage all software that is used to manage or monitor the server hardware/software.

Person specification

Qualifications

• Educated to Degree level or substantial working experience in related environment
• MCP / MCSE
• Strong written and verbal communication skills with ability to investigate and diagnose complex system problems

Experience

• Knowledge of MS operating systems, Active Directory, SQL, VMWare, and Horizon VDI
• Working knowledge of Enterprise backup Solutions
• Working knowledge of Enterprise storage solutions: Isilon, VNX, Unity, and Powerstore

Please note - Once sufficient applications have been received, this vacancy may close early. Please check your email address on a regular basis as applicants invited to attend an interview will be notified via this method.

As part of our recruitment process, you will be required to undertake pre-employment screening: Disclosure and Barring Scheme (previously Criminal Records Bureau). Where a post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, it may be necessary for a submission for Disclosure to be made to the Disclosure and Barring Scheme to check for any previous criminal convictions.

Should you require a copy of the Trust's Disclosure and Barring Service Policy, please contact a member of the recruitment team on 01642 624023.

It is the policy of North Tees and Hartlepool NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust.

Please note the essential qualifications required for the post outlined within the Person Specification. You are required to hold and provide evidence of the necessary qualifications for the post at interview should you be shortlisted.

For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6-month probationary period. Please note that internal applications and individuals that are appointed to fixed-term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years of employment history. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

North Tees & Hartlepool NHS Foundation Trust operates a No Smoking Policy.

If you experience any technical difficulties applying for this post, please contact a member of our recruitment team on 01642 624023 quoting the vacancy reference.

The details in the Monitoring Information section of your application will be used for monitoring our recruitment process and will not be seen by the interview panel. The information you give will be treated in the strictest confidence. To meet its commitment to promoting equality of opportunity, the Trust's policy is that individuals will be recruited, trained, and promoted according to ability and job requirements only. As such, we welcome your application irrespective of your gender, race, disability, colour, ethnic or national origin, nationality, marital status, responsibility for dependants, religion, trade union activity, and age.

Disability

The Trust gives full and fair consideration to applications for employment received from disabled people. We are a “Positive about Disabled People” employer, and we hold the ‘two ticks’ Disability Symbol, which is a recognition given by Jobcentre Plus to employers who have agreed to meet five commitments regarding the recruitment, employment, retention, and career development of disabled people. If you have a disability, which makes it difficult for you to complete our application form, please do not hesitate to contact the recruitment team on 01642 624023.

As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.

We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.

We proactively demonstrate our forces-friendly credentials within our recruitment and selection processes, by having a Guaranteed Interview Scheme for those indicated as part of the Armed Forces Community. We engage with our local and regional Career Transition Partnership representatives and are a member of Step Into Health. We employ veterans and reservists from differing branches of the Armed Forces and actively promote our positive policies for the Armed Forces Community, including our Special Leave policy. We advocate support for defence people issues, including facilitating easier access to Healthcare Services for our patients within the AF Community. We have supported employees through Reservist training, through additional leave for their training and ongoing support under our Special Leave policy.