Customer Service Advisor- Natwest/Ulsterbank Belfast

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Customer Service Advisor – Natwest/Ulsterbank Belfast, Lisburn

Client: Teleperformance

Location: Lisburn, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre – office-based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time – 40hrs per week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks; must evidence last 2 years employment and 5 years address history

Description of the Job

Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their goals.

Key Responsibilities

At first point of contact, deliver outstanding customer service and support organizational goals.

Educate customers on banking options, supporting them to choose suitable services.

Accurately complete processes and procedures, ensuring a seamless customer experience.

Take appropriate actions to deliver positive outcomes, reviewing and mitigating gaps as needed.

Join us as a Customer Service Advisor

• Deliver excellent service, considering customer needs and financial goals.
• Educate customers on banking methods and support their choices.
• Complete processes compliantly, providing seamless experiences.

What you\’ll do

Conduct financial reviews, provide accurate information, and manage your diary effectively.

• Support the bank’s operational goals.
• Maintain relationships within your department.
• Resolve complaints and errors promptly.
• Ensure customer satisfaction in every interaction.

The skills you\’ll need

Experience in customer service, relationship management, organizational skills, and regulatory environment familiarity.

• Excellent communication skills (verbal and written).
• Proficiency with Microsoft Office.
• Customer-focused attitude.

What you get from us

• Perks at Work – Savings Discounts, Free Online Classes.
• Help@Hand – Wellbeing resources, GP access, mental health, financial and legal advice.
• Critical Illness coverage up to £10,000.
• Cycle to Work Scheme.
• Holiday Purchase Scheme.
• Length of Service Awards.
• Monthly Inspire Awards.
• Refer-A-Friend bonus up to £1,200.
• Monthly Wellbeing Webinars.
• Dedicated Employee Experience support.

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