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- Tasks: Support students with inquiries and provide exceptional customer service daily.
- Company: Join Homes for Students, a leader in creating positive student accommodation experiences.
- Benefits: Enjoy 25 days holiday, exclusive discounts, birthday leave, and a cycle-to-work scheme.
- Why this job: Make a real impact on students' lives while working in a supportive and inclusive environment.
- Qualifications: Excellent customer service skills and experience with Microsoft Office are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at The Edge as a Resident Services Assistant working 40 hours per week, 9.30am to 6.00pm Monday to Friday.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include:
- Handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
- Operating a professional helpdesk and telephone service, promptly and helpfully responding to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Person Specification:
- Exceptional customer service skills, always displaying a helpful and patient attitude.
- Experience using Microsoft Office software.
- Quick and efficient learning ability.
- Proficient in presenting information accurately, professionally, and appropriately.
- Experience prioritising workload to meet competing deadlines without close supervision.
- Team player with a flexible approach.
- Previous customer service experience is desirable.
What’s on offer:
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Resident Services Assistant employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant
✨Tip Number 1
Familiarise yourself with the student accommodation sector and the specific needs of students. Understanding their challenges and expectations will help you connect better during interviews and demonstrate your commitment to providing exceptional customer service.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully handled customer inquiries or complaints in the past. This will highlight your problem-solving abilities and your capacity to maintain a positive attitude under pressure.
✨Tip Number 3
Research Homes for Students and their values, particularly their focus on integrity and community support. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands their mission.
✨Tip Number 4
Prepare to discuss your experience with Microsoft Office and any relevant administrative tasks. Being able to confidently talk about your IT skills and how they can benefit the operations team will show that you're ready to contribute from day one.
We think you need these skills to ace Resident Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Resident Services Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your passion for customer service and your ability to create a positive environment for students. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: In your CV, emphasise your exceptional customer service skills, IT proficiency, and any previous experience in similar roles. Make sure to include examples of how you've successfully handled inquiries or resolved complaints.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Homes for Students
✨Showcase Your Customer Service Skills
As a Resident Services Assistant, exceptional customer service is key. Prepare examples of how you've provided outstanding service in previous roles, highlighting your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Your IT Proficiency
Since the role requires strong IT skills, be ready to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've accomplished using these tools.
✨Emphasise Your Organisational Skills
This position involves managing multiple tasks simultaneously. Share examples of how you've successfully prioritised your workload in busy environments, ensuring that you meet deadlines without supervision.
✨Be a Team Player
The company values collaboration, so be prepared to discuss your experiences working in teams. Highlight instances where you've supported colleagues or contributed to a positive team dynamic, showcasing your flexible approach.
