Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage daily operations of a dynamic team, ensuring high performance and compliance.
- Company: Join Bolt, a rapidly growing tech company serving over 200 million customers across 50+ countries.
- Benefits: Enjoy a diverse workplace, opportunities for growth, and the chance to impact urban living positively.
- Why this job: Be part of a mission-driven team focused on making cities more people-friendly and sustainable.
- Qualifications: Strong leadership skills, experience in performance management, and a proactive, solution-oriented mindset.
- Other info: Open to applicants who may not meet every requirement but possess drive and integrity.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Team Lead managing the day-to-day tasks of our Operations Coordinators (OCs), adding supply to our cities and increasing market share while maintaining high levels of compliance and team performance.
About the role
As a Team Leader, you will dedicate part of your work to organizing and steering the daily workload of your team. You will provide guidance and performance feedback to a team of Operations Coordinators, ensuring high standards of compliance with council regulations. You will be closely collaborating with key internal stakeholders: Team Leads, Senior Team Leads, Operations Managers, and the Country Manager, ensuring business objectives are achieved.
What you can expect
- Daily/weekly/monthly management of rota, organizing location and workload of OCs.
- OC focus/task prioritization for 4 OCs based in Birmingham and 2 OCs in Bristol.
- Conducting weekly 1:1s with OCs, setting goals, providing feedback, and holding them accountable for performance.
- Driver manager escalations in hub from drivers with escalated complaints.
- Hiring and training new joiners and upskilling existing team members.
- Managing the funnel: ensuring high-quality leads are funneled to OCs and clearing/managing registration funnels.
What we expect
About you:
- You have strong performance management experience.
- Proven ability to set SMART objectives.
- Solution-oriented, focusing on opportunities with a positive attitude.
- Strong sense of ownership and a hands-on approach to tasks, with a test-and-learn mentality.
- Experience leading high-performing teams in busy, fast-paced environments.
- Proficiency with office tools, including but not limited to Google Suite.
- Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Business Operations team. Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. Apply now and join us to make cities for people, not cars.
Operations Team Lead employer: Bolt
Contact Detail:
Bolt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Lead
✨Tip Number 1
Familiarise yourself with Bolt's mission and values. Understanding our goal of making cities for people, not cars will help you align your answers during interviews and demonstrate your commitment to our vision.
✨Tip Number 2
Highlight your experience in performance management and team leadership. Be ready to share specific examples of how you've successfully led teams in fast-paced environments, as this is crucial for the Operations Team Lead role.
✨Tip Number 3
Prepare to discuss your approach to setting SMART objectives. This will show that you understand how to drive team performance and accountability, which is a key aspect of the position.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Operations Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in performance management and team leadership. Use specific examples that demonstrate your ability to set SMART objectives and manage high-performing teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating inclusive environments and your alignment with Bolt's mission. Mention your hands-on approach and solution-oriented mindset, providing examples of how you've successfully led teams in fast-paced settings.
Showcase Relevant Skills: Emphasise your proficiency with office tools like Google Suite and any other relevant software. Highlight your experience in managing workloads and conducting performance reviews, as these are key aspects of the Operations Team Lead role.
Prepare for Potential Questions: Anticipate questions related to team management and conflict resolution. Be ready to discuss specific instances where you provided feedback or handled escalations, showcasing your problem-solving skills and positive attitude.
How to prepare for a job interview at Bolt
✨Showcase Your Leadership Skills
As a Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and setting SMART objectives.
✨Understand the Company Culture
Familiarise yourself with Bolt's mission to create inclusive environments and make cities for people, not cars. Be ready to discuss how your values align with this vision and how you can contribute to fostering an inclusive team culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of specific scenarios where you've resolved conflicts or improved team performance, and be prepared to share these experiences.
✨Demonstrate Your Analytical Skills
Since the role involves managing workloads and performance metrics, be ready to discuss how you analyse data to make informed decisions. Highlight any experience you have with office tools like Google Suite to support your claims.
