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- Tasks: Assist customers with queries and manage accounts while providing top-notch service.
- Company: Join Global Payments, a leader in payment technology serving millions worldwide.
- Benefits: Enjoy flexible hours, life insurance, healthcare, generous leave, and more perks!
- Why this job: Be part of a vibrant team where your individuality and optimism can shine.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Unsociable hours allowance and fully paid training provided.
The predicted salary is between 24000 - 36000 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.
Now offering an unsociable hour's allowance, please see benefits below!
- Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
- Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
- Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
- Bereavement Leave – (5 Days Leave at Full Pay)
- Dependent Leave – (2 Days at Full Pay)
- Free onsite parking
- Subsidized Canteen
A day in this Customer Service Representative role would see you:
- Answering customer queries
- Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Investigations into recurring issues
- Working with other internal teams to provide a streamlined experience for customers
The ideal Customer Service Representative would have:
- Customer service experience (face to face or telephone)
- An understanding of credit cards
- Excellent communication and listening and IT skills
- Good level of spoken and written English
- An ability to work as part of a team
- Good telephone manner
- An ability to work under pressure and manage stress
- Customer focused and results-orientated
If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click APPLY today! We’d love to have you on board.
TSYS Managed Services, a Global Payments company, offer financial solutions in the form of customer service, through our outsource contact centers on behalf of Banking and Building Societies in the UK and Europe. We are part of a larger worldwide organization called Global Payments who operate in over 80 countries worldwide offering payment solutions. Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Customer Service Representative employer: Global Payments
Contact Detail:
Global Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding Global Payments' role in the financial sector and their customer service approach will help you stand out during interviews. Show that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Prepare for situational questions by thinking of examples from your past experiences where you've successfully handled customer queries or resolved conflicts. This will demonstrate your problem-solving skills and ability to remain calm under pressure, which are crucial for a Customer Service Representative.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role involves managing customer accounts and processing payments, being articulate and clear in your speech will be essential. Consider doing mock calls with friends or family to build your confidence.
✨Tip Number 4
Highlight your teamwork abilities during the interview. The job requires collaboration with internal teams to provide a seamless customer experience, so be ready to discuss how you've worked effectively in a team setting in the past.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills such as communication, problem-solving, and your ability to work under pressure, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your understanding of credit cards, IT skills, and your ability to maintain professionalism under stress.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Representative.
How to prepare for a job interview at Global Payments
✨Show Your Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or provided exceptional service, as this role heavily relies on these skills.
✨Demonstrate Empathy and Communication
Since the job requires calming distressed customers, practice demonstrating empathy during your responses. Use examples that showcase your ability to listen actively and communicate effectively.
✨Familiarise Yourself with Payment Solutions
Research Global Payments and their services. Understanding their payment solutions will not only impress the interviewers but also help you answer questions more confidently.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think through potential challenges and how you would approach them, focusing on maintaining professionalism and a positive outcome.
