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- Tasks: Join our team to provide exceptional hospitality and create memorable experiences for guests.
- Company: YHA is a social enterprise dedicated to enriching lives through affordable hostel stays and experiences.
- Benefits: Enjoy 10 free nights at hostels, staff discounts, and access to an Employee Assistance Program.
- Why this job: Work in a stunning location with a friendly team, perfect for outdoor enthusiasts and personal growth.
- Qualifications: Customer service experience and teamwork skills are essential; we value lived experiences too!
- Other info: Staff accommodation available at £63.70 per week; flexible shifts to fit your schedule.
Location: Snowdonia, Gwynedd
Salary: £11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21)
Staff accommodation: Available at a rate of £63.70 per week
Are you looking for a fun and varied job in hospitality? YHA Snowdon Llanberis is looking for a Hospitality Team Member to join their team! YHA Snowdon Llanberis is situated in a great location on the doorstep of Eryri (Snowdonia) National Park, offering fantastic views of the surrounding mountains and just a 5-minute walk from the village of Llanberis, a hub for outdoor pursuits enthusiasts.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members, and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer-facing duties within the hostel, delivering excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities:
- Experience of working face-to-face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, including peaks in workload demands – can prioritize, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing, and life skills.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seasonal Team Member - YHA Snowdon Llanberis employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Team Member - YHA Snowdon Llanberis
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Highlight your customer service experience in casual settings. Since this role is all about hospitality, sharing specific examples of how you've made someone's day better can really set you apart.
✨Tip Number 3
Be prepared to discuss your teamwork skills. Think of instances where you've worked collaboratively to achieve a goal, as this is crucial for the role at YHA Snowdon Llanberis.
✨Tip Number 4
Show your enthusiasm for the local area and outdoor activities. Being knowledgeable about Snowdonia and expressing your passion for the outdoors can resonate well with the hiring team.
We think you need these skills to ace Seasonal Team Member - YHA Snowdon Llanberis
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you worked face-to-face with customers or in a team environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific qualities they are looking for, such as excellent timekeeping and the ability to manage varying pressures.
Showcase Relevant Skills: In your application, clearly outline skills that match the job description, like teamwork, flexibility, and customer service. Use examples from past experiences to demonstrate these skills effectively.
Follow Application Instructions: Ensure you complete the application form as instructed and submit all required documents. Double-check for any specific requirements mentioned in the job listing to avoid missing out on your chance.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy making guests feel welcome.
✨Demonstrate Team Spirit
YHA values teamwork, so be prepared to discuss your experience working in a team environment. Provide examples of how you've collaborated with others to achieve common goals and how you can contribute to a positive team dynamic.
✨Know the YHA Mission
Familiarise yourself with YHA's mission and values before the interview. Understanding what they stand for will help you articulate why you want to work there and how you align with their goals of enriching lives through hospitality.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face as a Hospitality Team Member. Be ready to discuss how you would handle various situations, such as dealing with difficult guests or managing busy periods, showcasing your problem-solving skills.
