Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a hybrid team to ensure top-notch service delivery and incident management.
- Company: Join a dynamic IT services company focused on innovation and client satisfaction.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a fast-paced environment.
- Why this job: Make a real impact while working with cutting-edge technology and a supportive team culture.
- Qualifications: Experience in service operations and knowledge of ITIL, Cyber Essentials, and GDPR required.
- Other info: This role is perfect for those looking to advance their career in IT management.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced and motivated Service Operations Manager to join our team. In this key role, you will ensure efficient triage, incident management, and seamless service delivery within a hybrid resourcing model, while fostering positive behaviours aligned with the SIAM delivery framework.
As the Service Operations Manager, you will be the primary point of contact for ensuring the effective management of resources, subcontractors, and services. You will maintain service levels, oversee risk management, and collaborate closely with stakeholders to deliver efficient network and IT services. This is an exciting opportunity to work in a fast-paced environment, where your expertise and leadership will make a tangible impact on service delivery and client satisfaction.
Key Responsibilities- Oversee the task management of a hybrid resource team to ensure efficient and effective service delivery.
- Deliver quality-focused service aligned with ITIL, Cyber Essentials, and GDPR frameworks.
- Collaborate with ROC's Network Operations Centre (NOC) for seamless management of incidents, requests, and events.
- Identify and mitigate risks affecting contractual obligations, providing leadership with updates and solutions.
- Maintain the accuracy and integrity of the Configuration Management Database (CMDB) for supported assets.
- Ensure the end-to-end delivery of network services, meeting SLA requirements.
- Act as the escalation point for customer ticket issues, ensuring swift and successful resolutions.
- Work closely with internal teams—engineering, account management, and service delivery—to align with client and stakeholder expectations.
- Support and manage engineering teams, including onboarding of remote NOC engineers and on-site staff.
- Develop and maintain Business-as-Usual (BAU) process documentation to ensure operational excellence.
If you’re ready to make a real impact in a challenging and rewarding role, we want to hear from you!
Service Operations Manager employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework and Cyber Essentials guidelines, as these are crucial for the Service Operations Manager role. Being able to discuss how you've applied these principles in past experiences will demonstrate your expertise.
✨Tip Number 2
Network with professionals in the IT services sector, especially those who have experience in service operations management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed hybrid resource teams and ensured effective service delivery. Highlighting your leadership skills and problem-solving abilities will set you apart.
✨Tip Number 4
Stay updated on the latest trends in network and IT services, particularly around incident management and risk mitigation. Showing that you're proactive about industry developments can impress potential employers.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service operations management, particularly in ITIL and hybrid resource models. Use specific examples that demonstrate your ability to manage incidents and deliver quality service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing teams and resources. Mention your familiarity with frameworks like Cyber Essentials and GDPR, and how you can contribute to the company's goals.
Highlight Key Achievements: In your application, emphasise any past achievements related to service delivery and client satisfaction. Use metrics where possible to quantify your impact, such as improvements in SLA compliance or successful incident resolution rates.
Showcase Collaboration Skills: Since the role involves working closely with various teams, illustrate your collaboration skills in your application. Provide examples of how you've successfully worked with engineering, account management, or other stakeholders to achieve common objectives.
How to prepare for a job interview at Roc Technologies
✨Understand the SIAM Delivery Framework
Familiarise yourself with the Service Integration and Management (SIAM) delivery framework. Be prepared to discuss how you can foster positive behaviours within this model and ensure efficient service delivery.
✨Showcase Your Incident Management Skills
Prepare examples of your experience in incident management and triage processes. Highlight specific situations where you successfully resolved issues and improved service levels, demonstrating your ability to act as a primary point of contact.
✨Emphasise Collaboration with Stakeholders
Be ready to discuss how you have collaborated with various teams, such as engineering and account management, in previous roles. Illustrate your approach to aligning client expectations with service delivery and how you manage stakeholder relationships.
✨Demonstrate Risk Management Expertise
Prepare to talk about your experience in identifying and mitigating risks that affect contractual obligations. Provide examples of how you've communicated updates and solutions to leadership, showcasing your proactive approach to risk management.
