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- Tasks: Manage customer orders, provide updates, and resolve issues in German.
- Company: Join a growing team focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, annual bonus, and great perks like gym discounts and private medical insurance.
- Why this job: This role offers growth potential in a dynamic environment with a focus on customer satisfaction.
- Qualifications: Fluent in German, excellent customer service skills, and a proactive attitude required.
- Other info: Hybrid work model; must be within commuting distance to Sunderland.
The predicted salary is between 27500 - 30000 £ per year.
Job Title: German Speaking Customer Service Advisor Contract: Permanent, hybrid Location: Sunderland (commutable distance required) Salary: £27,500 – £30,000 + 7.5% Annual Bonus Are you a fluent German speaker with a passion for delivering exceptional customer service? We’re looking for a German Speaking Customer Service Advisor to join our client’s growing team on permanent basis. If you’re enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you! Key Responsibilities: Order Processing: Managing and processing customer orders efficiently. Logistics & Tracking: Providing accurate updates on order status and shipping. Customer Support: Answering phone calls and handling email enquiries in German. Problem Resolution: Investigating and resolving customer issues promptly. Problem Solving: Proactively addressing challenges to ensure customer satisfaction. Stock Queries: Responding to customer inquiries about product availability and stock. What We’re Looking For: Native-level fluency in German (both spoken and written) Excellent customer service skills with a focus on delivering positive outcomes Great communication skills and the ability to handle queries with a professional, friendly approach Attention to detail and a proactive, can-do attitude Must be within a commutable distance to Sunderland Benefits: Competitive salary with 7.5% annual bonus 25 days holiday with the option to buy or sell additional days 50% discount on products Private medical insurance and health cashback plan Gym membership discounts Dental insurance Life insurance and Group Income Protection Season ticket loans for public transport Car breakdown cover And many, many more! If you’re passionate about providing top-notch customer service and looking for a role with excellent growth potential, apply today or send your CV direct to t.chau@eurolondon.com to join our client’s fantastic team!
German Speaking Customer Service Advisor employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your fluency in German during any conversations or interviews. Practice speaking in German about customer service scenarios to demonstrate your language skills and confidence.
✨Tip Number 2
Familiarize yourself with common customer service tools and software that may be used in the role. Being knowledgeable about these can give you an edge and show your proactive approach.
✨Tip Number 3
Research the company’s values and customer service philosophy. Tailoring your responses to align with their approach can help you stand out as a candidate who fits well within their team.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Being able to share specific experiences will showcase your problem-solving skills and customer service expertise.
We think you need these skills to ace German Speaking Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the German Speaking Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Language Proficiency: Since fluency in German is crucial, emphasize your language skills prominently in your CV and cover letter. Provide examples of how you've used your German language skills in previous roles or experiences.
Showcase Customer Service Experience: Detail your previous customer service experience, focusing on situations where you resolved issues or provided exceptional support. Use specific examples that demonstrate your problem-solving abilities and attention to detail.
Tailor Your Application: Customize your CV and cover letter to reflect the qualities the company is looking for, such as a proactive attitude and great communication skills. Make sure to align your experiences with the job requirements to stand out.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires native-level fluency in German, be prepared to demonstrate your language skills during the interview. Practice speaking and writing in German beforehand, and consider discussing your previous experiences in a German-speaking environment.
✨Highlight Customer Service Experience
Emphasize your previous customer service roles and how you handled various situations. Share specific examples of how you resolved customer issues or improved their experience, showcasing your problem-solving abilities.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may arise in the interview. Think about how you would handle order processing, logistics inquiries, or stock queries, and be ready to discuss your approach to these challenges.
✨Demonstrate a Proactive Attitude
The job description mentions a proactive, can-do attitude. During the interview, express your enthusiasm for tackling challenges and your commitment to ensuring customer satisfaction. Share examples of how you've gone above and beyond in previous roles.
