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- Tasks: Engage with customers, deliver technical demos, and propose tailored ITSM solutions.
- Company: Join BilgeAdam, a leader in IT Service Management solutions, driving innovation across Europe.
- Benefits: Enjoy flexible working options, travel opportunities, and a dynamic team culture.
- Why this job: Be part of a cutting-edge industry, helping clients solve real business challenges with tech.
- Qualifications: Strong ITSM background, pre-sales experience, and excellent communication skills required.
- Other info: Willingness to travel and relocate is essential for this role.
The predicted salary is between 48000 - 84000 £ per year.
We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves engaging with customers to understand their business challenges and delivering technical demonstrations to showcase the value of our solutions.
Location: UK (or Europe), the ideal candidate must be open and willing to relocate and/or travel frequently to customer locations across regions and to our delivery centers in Turkey.
Key Responsibilities:- Identify customer needs and propose tailored ServiceNow ITSM solutions.
- Develop and deliver engaging product demonstrations that highlight ServiceNow’s capabilities.
- Translate technical ITSM solutions into clear business benefits for prospective clients.
- Leverage prior hands-on ITSM delivery experience to communicate effectively with both technical and non-technical stakeholders.
- Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM.
- Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions.
- Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam’s offerings.
- Collaborate with internal teams to refine sales strategies based on market trends and customer feedback.
- Work closely with sales teams to drive new business opportunities.
- Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity.
- Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery.
- Prior experience in a delivery capacity within the ITSM space.
- Experience working in pre-sales, technical sales, or solution consulting roles, particularly for ITSM platforms like ServiceNow.
- Ability to communicate complex ITSM solutions in a compelling, business-focused manner.
- Knowledge of ITSM processes, automation, and best practices.
- Experience engaging with multinational customers and managing stakeholder expectations.
- Strong presentation, communication, and interpersonal skills.
- Established professional network in the ITSM space is a plus.
- Fluency in English; additional languages are advantageous.
- Willingness to travel as required.
- ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications).
- Familiarity with complementary ITSM tools and technologies.
- ITIL certifications (Foundation, Intermediate, or Expert).
ITSM Sales and Delivery Manager employer: BGTS
Contact Detail:
BGTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Sales and Delivery Manager
✨Tip Number 1
Network with professionals in the ITSM field, especially those who have experience with ServiceNow. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn about job openings that may not be advertised.
✨Tip Number 2
Familiarise yourself with the latest trends and developments in ITSM solutions, particularly around ServiceNow. This knowledge will help you engage in meaningful conversations with potential employers and demonstrate your expertise during interviews.
✨Tip Number 3
Prepare to showcase your hands-on experience by developing a portfolio of successful ITSM projects you've worked on. Be ready to discuss specific challenges you faced and how you delivered solutions that added value to your clients.
✨Tip Number 4
Practice your presentation skills, as delivering engaging product demonstrations is a key part of this role. Consider recording yourself or presenting to friends to refine your ability to communicate complex technical solutions clearly and effectively.
We think you need these skills to ace ITSM Sales and Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background in IT Service Management (ITSM) and any hands-on experience you have. Emphasise your pre-sales and solution consulting roles, particularly with platforms like ServiceNow.
Craft a Compelling Cover Letter: In your cover letter, articulate how your experience aligns with the job requirements. Discuss specific examples of how you've engaged with customers to understand their needs and delivered successful ITSM solutions.
Showcase Your Technical Expertise: When detailing your experience, focus on your ability to communicate complex ITSM solutions in a business-focused manner. Highlight any relevant certifications, such as ServiceNow or ITIL, to strengthen your application.
Prepare for Interviews: If invited for an interview, be ready to discuss your previous ITSM delivery experiences and how they relate to the role. Prepare to demonstrate your understanding of industry trends and best practices in ITSM.
How to prepare for a job interview at BGTS
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience in ITSM delivery during the interview. Be prepared to discuss specific projects you've worked on and how you solved complex technical challenges, as this will demonstrate your capability to engage with both technical and non-technical stakeholders.
✨Understand the Customer's Needs
Before the interview, research common business challenges faced by potential clients in the ITSM space. This will allow you to articulate how your solutions can address these issues effectively, showcasing your ability to tailor ServiceNow ITSM solutions to meet customer needs.
✨Prepare Engaging Demonstrations
Since delivering product demonstrations is a key part of the role, practice presenting ServiceNow’s capabilities in a clear and engaging manner. Use real-world examples to illustrate the value of the solutions, making it easier for the interviewers to envision how you would perform in the role.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in ITSM and competitive solutions. Being knowledgeable about industry trends will not only help you stand out but also position you as a trusted advisor who can guide customers on best practices and innovations in the field.
