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- Tasks: As a Receptionist, you'll ensure guests have an exceptional experience from check-in to check-out.
- Company: Join the 4-star Mercure Exeter Rougemont Hotel, a stunning Victorian gem in Exeter.
- Benefits: Enjoy meals on shift, free parking, discounted hotel stays, and personal development opportunities.
- Why this job: Be part of a friendly team, make guests smile, and develop your skills in a vibrant environment.
- Qualifications: We're looking for passionate, positive individuals with good IT skills and a knack for multitasking.
- Other info: Full-time permanent role with opportunities for apprenticeships and additional holiday entitlements.
The predicted salary is between 24000 - 36000 £ per year.
Location: Mercure Exeter Rougemont Hotel, Exeter
Contract type: Permanent
Hours: Full Time
Posted date: 23/12/2024
Would you like to work for a company that rewards your hard work by offering you a fantastic range of benefits?
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Recommend a Friend Initiatives
- Free Car Parking
- Long Service Awards
- Stays in our hotels at discounted prices
- Even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Does the below sound like you?
- Passionate and willing to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard-working
- Excellent standards and competent level of IT proficiency
- Good organisational / time management skills
- Resilient, creative, able to multitask and can work under pressure
- Ability to work flexibly
- Able to deliver exceptional customer experiences all the time
The Role:
As Receptionist, you will provide customer services for all Guests to contribute to an efficient and exceptional experience from check-in through check-out.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
- Always demonstrate a high level of customer service
- Attend appropriate training courses, when required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations, and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
The 4-star Mercure Exeter Rougemont Hotel is located in the heart of Exeter, ideal for both business and leisure. This beautiful Victorian hotel is the ideal place for business travellers and leisure. In Drakes restaurant, the chef prepares traditional excellent British cuisine. In Drakes Bar and Nelson’s Lounge, the friendly staff will serve light snacks and cool drinks.
Receptionist employer: Mercure Exeter Rougemont
Contact Detail:
Mercure Exeter Rougemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Mercure brand and its values. Understanding their commitment to customer service and hospitality will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, as a Receptionist role heavily relies on effective interaction with guests. Role-playing common scenarios, such as handling guest inquiries or complaints, can prepare you for real-life situations you'll face in the job.
✨Tip Number 3
Highlight your ability to multitask and work under pressure. Consider sharing examples from past experiences where you've successfully managed multiple responsibilities, as this will demonstrate your capability to thrive in a busy hotel environment.
✨Tip Number 4
Show enthusiasm for learning and personal development. Mention any relevant training or courses you've completed, and express your eagerness to take advantage of the fully funded apprenticeships offered by the hotel group.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Receptionist role. Emphasise customer service experience, IT proficiency, and any previous roles in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hotel industry. Mention specific reasons why you want to work at Mercure Exeter Rougemont Hotel and how you can contribute to their team.
Showcase Your Soft Skills: In your application, highlight your positive attitude, ability to multitask, and excellent organisational skills. Use examples from past experiences to demonstrate how you've successfully managed customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mercure Exeter Rougemont
✨Show Your Passion for Customer Service
As a receptionist, your primary role is to ensure guests have a fantastic experience. During the interview, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your genuine passion for providing exceptional service.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research Mercure Exeter Rougemont Hotel. Understand its services, amenities, and any recent news. This knowledge will not only impress the interviewers but also help you answer questions more effectively.
✨Highlight Your Multitasking Skills
Receptionists often juggle multiple tasks at once. Be prepared to discuss situations where you've successfully managed several responsibilities simultaneously. This will showcase your ability to work under pressure and maintain high standards.
✨Demonstrate Team Spirit
Working as part of a team is crucial in a hotel environment. Share experiences that highlight your ability to collaborate with others, support colleagues, and contribute to a positive team atmosphere. This will show that you're a great fit for their team-oriented culture.
