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For Companies At a Glance
- Tasks: Engage with online communities, monitor trends, and foster brand growth on platforms like Discord and Reddit.
- Company: Join a rapidly growing company focused on community needs and sustainable business practices.
- Benefits: Enjoy flexible work with 2 days onsite in Manchester and opportunities for creative collaboration.
- Why this job: Be part of a vibrant culture that values community engagement and innovative ideas.
- Qualifications: Experience in community management, social media tools, and a passion for sports is a plus.
- Other info: Work with a dynamic team and contribute to exciting live events on Discord.
The predicted salary is between 28800 - 43200 £ per year.
Manchester City centre (2 days per week onsite)
The company
Our client has the single-minded belief that in order for their business to be sustainable in the long term, fulfilling community needs will be at the centre of their strategy. As a company that is on a hyper growth trend, they are hiring a new team of community managers to foster their growing online presence in forums.
The role
We are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned brand communities. Reporting to the Community Team Leader, you will contribute to a bespoke community engagement strategy, build community relationships, and be responsible for the overall brand growth on channels like Discord, Telegram, Reddit, YouTube community, and Trustpilot.
Your Mission
- Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team.
- Keep internal and external information up-to-date in a fast-paced environment.
- Work closely with the team to write and disseminate critical information about brand updates.
- Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities.
- Reply to member comments in brand discussion forums to foster a sense of community and encourage conversation.
- Contribute ideas for the overall growth and health of individual communities while seeking out new channels where our customers gather.
- Responsible for managing Discord on-platform live events to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture.
- Work closely with social and content teams to produce exclusive content and create a diverse creative community.
Requirements
- Entrepreneurial mindset and ability to operate autonomously.
- Experience using and building community servers.
- Knowledge of sports is a huge benefit.
- Ability to use social media tools to glean trends, statistics, and insights.
- Professionally represent the client's core values and mission when interacting with external parties.
- Strong work ethic and ability to work closely with and collaborate effectively with other teams.
- A global mindset: someone who has either worked internationally or had experience managing a large regional community.
- Ability to adapt to and learn new community-related software.
- Extremely organized and able to juggle multiple tasks.
- Team player.
- Able to work nights or weekends/variable schedule when necessary.
Responsibilities
- Work with social media managers to generate social content that will drive communications.
- Plan social content and maintain a content calendar.
- Monitor overall marketing strategy by overseeing social media campaigns.
If you are interested in the vacancy or want a confidential chat about the vacancy, please don’t hesitate to reach out to me.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing and Writing/Editing
Industries: Marketing Services
Community Manager employer: Humankind Global Recruitment
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Familiarise yourself with the platforms mentioned in the job description, like Discord and Reddit. Engage in discussions and observe how communities interact to understand the dynamics better.
✨Tip Number 2
Showcase your entrepreneurial mindset by sharing examples of how you've successfully built or managed online communities in the past. This will demonstrate your ability to operate autonomously and contribute to community growth.
✨Tip Number 3
Stay updated on trends in the sports industry, as knowledge in this area is a huge benefit. Follow relevant news, join sports forums, and engage with content that resonates with the target audience.
✨Tip Number 4
Network with current community managers or professionals in similar roles. Attend online events or webinars to gain insights and make connections that could help you stand out during the application process.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management and social media. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your understanding of online platforms like Discord and Reddit. Mention specific examples of how you've successfully built or managed communities in the past.
Showcase Your Knowledge: In your application, include any relevant knowledge about sports or community trends that could benefit the company. This will show that you are not only qualified but also genuinely interested in the industry.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Humankind Global Recruitment
✨Show Your Community Passion
Make sure to express your enthusiasm for community management during the interview. Share specific examples of how you've engaged with online communities in the past, whether through Discord, Reddit, or other platforms. This will demonstrate your genuine interest and understanding of the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various community-related scenarios. Think about potential challenges you might face, such as managing conflicts or fostering engagement. Prepare thoughtful responses that showcase your problem-solving skills and ability to adapt.
✨Highlight Your Analytical Skills
Since the role involves monitoring trends and reporting insights, be ready to discuss your experience with social media tools and analytics. Provide examples of how you've used data to inform community strategies or improve engagement, showing that you're results-driven.
✨Demonstrate Team Collaboration
Community management is a team effort, so be prepared to talk about your experience working with cross-functional teams. Highlight instances where you've collaborated with social media managers or content creators to achieve common goals, showcasing your teamwork skills.
