Community Manager

Manchester City centre (2 days per week onsite)

The company

Our client has the single-minded belief that in order for their business to be sustainable in the long term, fulfilling community needs will be at the centre of their strategy. As a company that is on a hyper growth trend, they are hiring a new team of community managers to foster their growing online presence in forums.

The role

We are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned brand communities. Reporting to the Community Team Leader, you will contribute to a bespoke community engagement strategy, build community relationships, and be responsible for the overall brand growth on channels like Discord, Telegram, Reddit, YouTube community, and Trustpilot.

Your Mission

• Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team.
• Keep internal and external information up-to-date in a fast-paced environment.
• Work closely with the team to write and disseminate critical information about brand updates.
• Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities.
• Reply to member comments in brand discussion forums to foster a sense of community and encourage conversation. NB- you will not be the point of contact for responding to individual customer complaints/inquiries, but work with CS to share data and cluster them into trends for the team to understand.
• Contribute ideas for the overall growth and health of individual communities while seeking out new channels where our customers gather.
• Responsible for managing Discord on-platform live events to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture.
• Work closely with social and content teams to produce exclusive content and create a diverse creative community.

Requirements

• Entrepreneurial mindset and ability to operate autonomously.
• Experience using and building community servers.
• Knowledge of sports is a huge benefit.
• Ability to use social media tools to glean trends, statistics, and insights.
• Professionally represent the client\’s core values and mission when interacting with external parties.
• Strong work ethic and ability to work closely with and collaborate effectively with other teams.
• A global mindset: someone who has either worked internationally or had experience managing a large regional community.
• Ability to adapt to and learn new community-related software.
• Extremely organized and able to juggle multiple tasks.
• Team player.
• Able to work nights or weekends/variable schedule when necessary.

Responsibilities

• Work with social media managers to generate social content that will drive communications.
• Plan social content and maintain a content calendar.
• Monitor overall marketing strategy by overseeing social media campaigns.

If you are interested in the vacancy or want a confidential chat about the vacancy, please don\’t hesitate to reach out to me.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Writing/Editing

Industries

• Marketing Services

#J-18808-Ljbffr