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- Tasks: Lead 27 pubs in Lancashire, driving sales and guest satisfaction.
- Company: Join Marston's, the UK's top pub company focused on community and hospitality.
- Benefits: Enjoy a £7.5k car allowance, 25 days holiday, and private healthcare.
- Why this job: Be part of a passionate team that values people and community impact.
- Qualifications: Experience in hospitality, multi-site management, and strong leadership skills required.
- Other info: We celebrate diversity and welcome all backgrounds; bring your authentic self!
The predicted salary is between 48000 - 84000 £ per year.
We are looking for a passionate, people-focused, and guest-obsessed Area Operations Manager to join our team at Marston's and help us achieve our ambition to be the UK's number 1 pub company. Supporting our Self-Employed Partners to maximize their pub business opportunities, you will oversee an area of 27 pubs, covering Lancashire, Greater Manchester, and Macclesfield. This role reports to a Regional Operations Manager within our North Division.
Alongside a competitive salary, benefits include a generous car allowance, 25 days holiday, private healthcare (for you and your family), Marston's Rewards discounts, your own Marston's pub discount card, a Save as you Earn share scheme, and an uncapped operations bonus scheme based on your individual and regional performance.
What are the key responsibilities?
- You will have full P&L responsibility, focusing on driving sales, guest satisfaction, and achieving key KPIs—both financial and people-related.
- Develop and grow your network of Self-Employed Pub Partners, enabling them to reach their full potential and increase sales.
- Be a team player.
- Maintain a strong commercial acumen, maximizing profit opportunities and supporting your team’s growth.
- Add value in meetings, manage your time effectively, and seize opportunities.
- Demonstrate pace and urgency, network effectively for recruitment, and maintain a positive, proactive attitude.
- Deliver excellent guest experiences through high standards of service.
- Collaborate cross-functionally with departments such as Marketing, Finance, Recruitment, and HR.
- Participate in working groups for wider development and project involvement.
What qualities and experience are we looking for?
- Enthusiasm for hospitality, service, and multi-site management.
- Passion for people, pubs, and the industry.
- Ability to instill a sales culture across your pubs.
- Proven track record of delivering high standards and service.
- Successful recruitment experience, doing so right the first time.
- Natural leadership to nurture and motivate your team.
- Ability to recognize and reward success, inspiring and challenging where needed.
- Strong P&L management skills and commercial awareness.
- A love for community pubs and their role in the community.
Living within close proximity to your area and having the ability to drive are essential for maintaining work-life balance.
What benefits do we offer?
- Training and induction from our award-winning NITA training team.
- Development opportunities through apprenticeship programs.
- Enhanced maternity & paternity leave.
- 30% discount in Marston's pubs and inns.
- Access to the Marston's Cheers discount platform.
- Save as you earn share scheme.
- Employee assistance program for well-being support, including a 24/7 confidential helpline.
We value personality and authenticity. No matter your background, we welcome you if you have the right attitude and ambition. Join us and be yourself. We look forward to what we can achieve together.
Area Operations Manager - Lancashire employer: MIT - Regional Operations Manager North West
Contact Detail:
MIT - Regional Operations Manager North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Operations Manager - Lancashire
✨Tip Number 1
Network with current and former employees of Marston's to gain insights into the company culture and expectations for the Area Operations Manager role. This can help you tailor your approach and demonstrate your understanding of their values during the interview.
✨Tip Number 2
Familiarise yourself with the local pub scene in Lancashire, Greater Manchester, and Macclesfield. Being knowledgeable about the area and its community will show your commitment and ability to connect with Self-Employed Pub Partners effectively.
✨Tip Number 3
Prepare examples of how you've successfully driven sales and guest satisfaction in previous roles. Highlighting specific achievements will demonstrate your capability to meet the key responsibilities outlined in the job description.
✨Tip Number 4
Showcase your leadership style by discussing how you motivate and develop teams. Be ready to share strategies you've used to instil a sales culture and recognise success within your team, as this aligns with the qualities Marston's is looking for.
We think you need these skills to ace Area Operations Manager - Lancashire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and multi-site management. Emphasise your achievements in driving sales and guest satisfaction, as these are key responsibilities for the Area Operations Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the pub industry and your people-focused approach. Mention specific examples of how you've successfully led teams and improved performance in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as P&L management, commercial awareness, and leadership. Use concrete examples to demonstrate how you've instilled a sales culture and nurtured talent in your teams.
Showcase Your Community Engagement: Since Marston's values community pubs, include any experience you have with community engagement or initiatives. This will show your alignment with their mission and your understanding of the role's impact on local communities.
How to prepare for a job interview at MIT - Regional Operations Manager North West
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've contributed to guest satisfaction and service excellence in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate teams. Highlight instances where you've successfully nurtured talent or improved team performance, as this aligns with the company's focus on people.
✨Understand P&L Management
Be ready to talk about your experience with P&L responsibilities. Discuss how you've driven sales and maximised profits in past positions, as this is a key aspect of the Area Operations Manager role.
✨Network and Collaborate
Emphasise your ability to network effectively and collaborate across departments. Share examples of how you've worked with marketing, finance, or HR to achieve common goals, showcasing your teamwork skills.
