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For Companies At a Glance
- Tasks: Lead and inspire a team while managing store operations and achieving sales goals.
- Company: Join Free People, a brand that embodies creativity and a unique lifestyle.
- Benefits: Enjoy discounts, personal leave, wellness support, and ongoing development opportunities.
- Why this job: Be part of a vibrant culture that values innovation and personal growth.
- Qualifications: Strong leadership skills and a passion for mentoring and developing talent.
- Other info: Located in the heart of Cambridge, this role offers a dynamic retail experience.
The predicted salary is between 27000 - 45000 £ per year.
This position is located at 14 Trinity Street, Cambridge, CB21TB, United Kingdom.
Role Summary
To create a unique, innovative, and inspiring customer experience that embodies the Free People lifestyle and brand image. The role involves managing store operations and achieving sales goals to ensure profitability. The Assistant Store Manager partners with and supports the Store Manager and Assistant Visual Manager. They maintain open communication with the District Manager to stay aligned with brand direction and focus.
What You'll Be Doing
- People: Lead, mentor, and motivate the team in leadership, visual execution, and expectations through feedback, accountability, ownership, delegation, and strategic planning. Conduct store staff meetings and training sessions. Manage and motivate high levels of Customer Care using all available resources. Collaborate with the Store Brand Leader on performance appraisals, goal setting, and employee development. Facilitate hiring, onboarding, training, and development of staff. Lead by example to promote employee productivity and serve as a mentor and problem solver. Identify and develop internal talent for succession planning. Enhance the store's selling culture.
- Process: Maintain business awareness and drive sales to meet and exceed targets. Plan and execute objectives in partnership with district and store management. Support scheduling and zoning to adhere to weekly structure. Promote high standards in Customer Care, Operations, and Loss Prevention. Prioritise and delegate tasks effectively. Manage stock levels and sell-through with the team. Communicate company initiatives and performance feedback. Oversee stock room standards and operational aspects of the store. Uphold all company policies and procedures.
- Presentation: Use weekly sales reports to analyse and strategise for sales maximisation. Implement weekly operational and visual objectives. Train staff on visual standards and execution. Maintain awareness of brand aesthetic and communicate with the team. Provide product performance feedback to the District Brand Leader.
What You'll Need
- Strong leadership and people management skills.
- Good business acumen with a focus on visual and operational excellence.
- Critical thinking and a passion for innovation.
- Proven ability to hire, develop, and coach talent.
- Experience in conflict resolution and counselling.
The Perks
- Work Life Balance: 'Life Leave' — one day annually for personal milestones, in addition to regular leave.
- Wellbeing: Employee Assistance Program for mental, physical, and financial health support. Discounts on external gym memberships. Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% discount across URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: Structured support and ongoing learning opportunities within the business.
Equal Opportunity Statement: URBN is committed to diversity and inclusion, providing equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. Employment decisions are based on merit, job requirements, and business needs.
Free People Assistant Store Manager - Cambridge, UK employer: URBN
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Assistant Store Manager - Cambridge, UK
✨Tip Number 1
Familiarise yourself with the Free People brand and its unique lifestyle. Understanding their aesthetic and values will help you connect with the team and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated staff or resolved conflicts, as these are key aspects of the Assistant Store Manager role.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being knowledgeable about current best practices can set you apart and show that you're proactive about improving store operations and customer experiences.
✨Tip Number 4
Network with current or former employees of Free People if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Free People Assistant Store Manager - Cambridge, UK
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Free People's brand image and lifestyle. Reflect this understanding in your application by using language and examples that resonate with their values and customer experience.
Highlight Leadership Experience: Emphasise your leadership and people management skills in your CV and cover letter. Provide specific examples of how you've motivated teams, conducted training sessions, or resolved conflicts in previous roles.
Showcase Business Acumen: Demonstrate your understanding of sales and operational excellence. Include any relevant metrics or achievements that showcase your ability to drive sales and manage store operations effectively.
Tailor Your Application: Customise your CV and cover letter for the Assistant Store Manager position. Address the specific responsibilities mentioned in the job description, such as mentoring staff and enhancing customer care, to show you are a perfect fit for the role.
How to prepare for a job interview at URBN
✨Show Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in mentoring and motivating teams, and share specific examples of how you've successfully led a team in the past.
✨Understand the Brand
Familiarise yourself with Free People's brand image and lifestyle. During the interview, express your understanding of their aesthetic and how you can contribute to maintaining it in-store. This shows your commitment to the brand and its values.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving and conflict resolution skills. Think of scenarios where you've had to handle difficult situations or make tough decisions, and be ready to explain your thought process and outcomes.
✨Discuss Sales Strategies
Since driving sales is a key part of the role, come prepared with ideas on how to enhance the store's selling culture. Share any previous experiences where you've successfully increased sales or improved customer care, as this will highlight your business acumen.
