Revenue Operations - CRM Specialist (Salesforce)

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Revenue Operations – CRM Specialist (Salesforce), London

Client:

Location:

London, United Kingdom

Job Category:

Other

–

EU work permit required:

Yes

Job Reference:

48adc8eb700e

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Description

Keywords Studios is an international creative and technology services provider for the global video games and entertainment industries. Our Create division specializes in delivering top-tier art, game development, and audio services. We collaborate with major industry players to push the boundaries of creativity and innovation.

We are looking for an experienced and certified Salesforce Admin/Specialist to join our growing Revenue Operations team. In this role, you’ll serve as a key internal expert for all things Salesforce, supporting cross-functional teams and collaborating with an external development partner to ensure our CRM platform is optimized, scalable, and aligned with business goals.

This position is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about driving operational excellence through Salesforce.

Some of the key responsibilities include:

• Administer and maintain our Salesforce instance, including user setup, permissions, roles, page layouts, workflows, process automation, and integrations.
• Collaborate with an external Salesforce development team, participating in agile ceremonies such as stand-ups, sprint planning, and reviews.
• Provide responsive support to internal stakeholders across departments like Sales, Marketing, Customer Success, and Finance.
• Build and maintain advanced Salesforce reports and dashboards to support business performance tracking and decision-making.
• Leverage tools such as Salesforce Inspector for data analysis, updates, and debugging.
• Conduct regular data audits and perform data management tasks to maintain data integrity across systems.
• Identify opportunities for CRM improvement, proactively recommend and implement enhancements.
• Create and maintain documentation for processes, policies, and system configurations.
• Partner with RevOps leadership on strategic projects involving Salesforce and related tools in the tech stack.
• Analyze business data and workflows, providing insights using Salesforce and Excel (pivot tables, VLOOKUPs, formulas, etc.).

Minimum Requirements:

• 4–5+ years of hands-on experience in a Salesforce admin or specialist role, preferably within Revenue Operations or Sales Operations.
• Salesforce Administrator certification is required; additional certifications like Advanced Admin or Platform App Builder are a plus.
• Ability to manage and enhance complex Salesforce environments across multiple departments.
• Familiarity with Salesforce tools such as Salesforce Inspector, Data Loader, and schema builder.
• Strong experience building dynamic and actionable reports and dashboards.
• Working knowledge of Salesforce automation tools (Flows, Process Builder, etc.).
• Comfortable participating in Agile/Scrum ceremonies with external development teams.
• Proficiency in Excel, including advanced formulas, pivot tables, and data analysis.
• Excellent communication skills and a customer service orientation.
• Self-starter with high accountability and attention to detail.

Bonus Points:

• Experience with B2B companies or organizations with Revenue/Sales Operations structures.
• Exposure to Salesforce integrations with third-party tools like HubSpot, CPQ, etc.
• Basic knowledge of Salesforce development (Apex, triggers, Lightning components) is a plus.

What’s in it for you?

Our studios offer:

• Competitive salary and benefits
• Opportunities to collaborate on AAA titles
• Professional growth
• Fully remote work
• Additional perks: IT schemes, pensions, healthcare, social events, and more.

We are committed to Diversity, Equity, Inclusion, and Belonging (DEIB). Keywords Studios is an Equal Opportunity Employer and values diversity in our workforce. We welcome applications from underrepresented groups and provide accommodations during the application process upon request.

Personal Data Protection:

By applying, you agree to our Privacy Notice regarding data collection and processing.

Role Information: EN

Studio: Keywords Studios

Location: United Kingdom

Area of Work: Business Development

Service: Shared Services

Employment Type: Full Time

Working Pattern: Remote

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