Customer Support Agent

We\’re looking for someone who:

• Strong active listening skills and verbal communication;
• Good organisational and prioritisation skills;
• Is familiar with MS Office, especially Word and Excel;
• Relevant experience in online gaming or online payment processing is an advantage;
• Ability to multitask and manage time;
• Friendly and empathetic;
• Previous experience in a call center or customer support role;
• Basic knowledge of Microsoft Office Suite;
• Excellent English language skills;
• Excellent knowledge of:
  • German language or;
  • French language or;
  • Finnish and Swedish languages.

What you\’ll be doing?

• Answer chats and emails to customers accurately and exceed their expectations within the target timescales;
• Provide excellent customer service on our Casino products in an expedient manner;
• Identify, research, and resolve customer issues;
• Be self-motivated and use your own initiative to utilise available resources to improve knowledge and help customers;
• Work as part of a team to improve the overall performance of Customer Service;
• Provide all CSR duties in Swedish and English;
• Proven problem-solving skills;
• High level of attention to detail;
• Ability and desire to deliver exceptional levels of Customer Service;
• Clear thinking and problem-solving;
• Flexible and willing to work daily/evening shifts;

What do we offer?

• Knowledge-sharing culture;
• Competitive salary and bonuses.

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