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- Tasks: Help retailers by solving their queries via calls and emails.
- Company: Join PayPoint, a leader in payment services since 1996, managing £15 billion in transactions.
- Benefits: Enjoy a competitive salary, flexible shifts, and comprehensive training.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Excellent customer service skills and basic Microsoft knowledge required.
- Other info: Opportunities for career progression within various departments.
The predicted salary is between 24055 - 24055 £ per year.
This role is paying £24,055 Monday - Friday 9am - 5.15pm with one in every 10 weekends. Based in Welwyn Garden City AL7 1EL.
Why are we recruiting? We are passionate about our retailers at PayPoint; they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We have a Contact Centre based at our head office in Welwyn Garden City.
Who are we? We have been around since 1996. You will be able to find us in most convenience stores, so take a look next time you go to your corner shop. We have different payment services ranging from bill payments to card services, EPOS systems, and ATMs. PayPoint manages £15 billion worth of transactions every year for over 6,000 clients. We are proud of these numbers and are looking for your help to continue to grow.
What will you be doing? You will be taking calls from our retailers who are based in convenience stores up and down the country. You will be listening, empathising, and finding solutions to the problems and challenges faced by our retailers every day. You will be managing queries via email, calls, and audio messages. Our aim is to get those retailers back to serving customers like you and me.
We understand you may not have done a job like this before, so that is why we will give you some great training and make sure you have a buddy, senior, or team leader available to help with your questions. Once you feel comfortable and understand the different PayPoint products, we will get you on the phones helping retailers and making a real difference. You will be listening to their queries, problem-solving, and inputting data into an online system. The pace is fast, so we need people who are driven, focused, and want to succeed.
What would we like from you?
- Excellent customer service skills
- Experience using Microsoft products such as Outlook and Excel
- Someone who really wants to make a difference
- Flexibility – you may be asked to cover some extra shifts
- Excellent communication skills with the ability to build rapport quickly over the phone
- Technically minded, so the ability to solve technical queries once trained
It would be great if you already have…
- Experience working in a customer-focused role, whether it be in retail or hospitality. Some of our best people have either worked part-time or full-time in well-known shops, pubs, and restaurants. Our roles can also fit around your lifestyle as we have shifts to suit your university studies, family life, and hobbies.
Where you can expect to move to once you have mastered a Customer Service Adviser role? If you stay within the Contact Centre, we have Senior Customer Service Advisers and Team Leaders. If you choose to progress out of the Contact Centre, people have moved into Retail Operations, Parcels, Retail Collections, and IT. If you decide to upskill, you could move into a junior finance role or an administrative role in a client team. If you decide to leave PayPoint, our people have moved into all kinds of customer service roles or administrative roles and even joined the police force.
Contact Detail:
PayPoint plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with PayPoint's services and products. Understanding their payment solutions and how they operate will help you engage more effectively during the interview process, showing your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves building rapport quickly with retailers, consider role-playing scenarios with friends or family to enhance your ability to empathise and problem-solve on calls.
✨Tip Number 3
Highlight any previous customer service experience you have, even if it's from retail or hospitality. Be ready to share specific examples of how you handled challenging situations and provided excellent service.
✨Tip Number 4
Demonstrate your flexibility and willingness to cover extra shifts. This shows that you're committed to the team and willing to go the extra mile, which is a quality highly valued in customer service roles.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise any roles where you've had to solve problems or communicate effectively, as these are key for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific experiences where you made a difference in a previous role and how you can bring that same energy to PayPoint.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft products like Outlook and Excel. If you have experience in fast-paced environments or retail, make sure to include that as well.
Show Enthusiasm for Training: Express your willingness to learn and adapt during the training process. Highlight any past experiences where you successfully learned new systems or processes, as this will show your potential to thrive in the role.
How to prepare for a job interview at PayPoint plc
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to help someone.
✨Demonstrate Technical Proficiency
Familiarise yourself with Microsoft products like Outlook and Excel, as these are essential for the role. During the interview, mention any relevant experience you have with these tools and how you've used them to improve efficiency in previous jobs.
✨Emphasise Flexibility and Adaptability
The job may require covering extra shifts, so it's important to convey your willingness to be flexible. Share examples of times when you adapted to changing circumstances or took on additional responsibilities to support your team.
✨Build Rapport with the Interviewer
Since communication skills are key for this position, practice building rapport during the interview. Use active listening techniques, maintain eye contact, and engage with the interviewer to demonstrate your ability to connect with others over the phone.
