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- Tasks: Help retailers by solving their queries via calls and emails in a fast-paced environment.
- Company: Join PayPoint, a trusted name in payment services since 1996, managing £15 billion in transactions annually.
- Benefits: Enjoy a competitive salary, flexible shifts, and comprehensive training to support your growth.
- Why this job: Make a real difference for retailers while developing valuable skills in a supportive team culture.
- Qualifications: Excellent customer service skills and basic Microsoft Office knowledge are essential; experience in retail is a plus.
- Other info: Opportunities for career progression within the company or into various sectors after mastering the role.
The predicted salary is between 24055 - 24055 £ per year.
This role is paying £24,055 Monday - Friday 9am - 5.15pm with one in every 10 weekends. Based in Welwyn Garden City AL7 1EL.
We are passionate about our retailers at PayPoint; they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We have a Contact Centre based at our head office in Welwyn Garden City.
We have been around since 1996. You will be able to find us in most convenience stores, so take a look next time you go to your corner shop. We have different payment services ranging from bill payments to card services, EPOS systems, and ATMs. PayPoint manages £15 billion worth of transactions every year for over 6,000 clients. We are proud of these numbers and are looking for your help to continue to grow.
What will you be doing?
- You will be taking calls from our retailers who are based in convenience stores up and down the country.
- You will be listening, empathising, and finding solutions to the problems and challenges faced by our retailers every day.
- You will be managing queries via email, calls, and audio messages.
- You will be listening to their queries, problem-solving, and inputting data into an online system.
The pace is fast, so we need people who are driven, focused, and want to succeed.
What would we like from you?
- Excellent customer service skills
- Experience using Microsoft products such as Outlook and Excel
- Someone who really wants to make a difference
- Flexibility – you may be asked to cover some extra shifts
- Excellent communication skills with the ability to build rapport quickly over the phone
- Technically minded, so the ability to solve technical queries once trained
It would be great if you already have:
- Experience working in a customer-focused role, whether it be in retail or hospitality.
- Our roles can also fit around your lifestyle as we have shifts to suit your university studies, family life, and hobbies.
Where you can expect to move to once you have mastered a Customer Service Adviser role?
- If you stay within the Contact Centre, we have Senior Customer Service Advisers and Team Leaders.
- If you choose to progress out of the Contact Centre, people have moved into Retail Operations, Parcels, Retail Collections, and IT.
- If you decide to upskill, you could move into a junior finance role or an administrative role in a client team.
- If you decide to leave PayPoint, our people have moved into all kinds of customer service roles or administrative roles.
Customer Service Advisor employer: PayPoint plc.
Contact Detail:
PayPoint plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with PayPoint's services and products. Understanding their payment solutions and how they operate will help you engage more effectively during the interview process, showing your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves building rapport quickly, consider role-playing scenarios with friends or family to enhance your ability to empathise and solve problems on calls.
✨Tip Number 3
Highlight any previous customer service experience you have, even if it's from retail or hospitality. Be ready to share specific examples of how you handled difficult situations or provided exceptional service, as this will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt. Since the role may require covering extra shifts, be prepared to discuss your availability and how you can manage your time effectively to meet the demands of the job.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise any roles where you've demonstrated excellent communication and problem-solving abilities, as these are key for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to make a difference. Mention specific examples from your past experiences that align with the responsibilities of the role at PayPoint.
Highlight Technical Skills: Since the role requires familiarity with Microsoft products, be sure to mention your proficiency in Outlook and Excel. If you have experience with any other technical tools or systems, include those as well.
Show Flexibility and Drive: In your application, express your willingness to work flexible hours and your motivation to succeed in a fast-paced environment. This will demonstrate that you are a good fit for the dynamic nature of the role.
How to prepare for a job interview at PayPoint plc.
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to help someone.
✨Demonstrate Technical Proficiency
Familiarise yourself with Microsoft products like Outlook and Excel, as these are essential for the role. During the interview, mention any relevant experience you have with these tools and how you've used them to improve efficiency in previous jobs.
✨Emphasise Flexibility and Adaptability
The job may require covering extra shifts, so it's important to convey your willingness to be flexible. Share examples of times when you adapted to changing circumstances or took on additional responsibilities to support your team.
✨Build Rapport with the Interviewer
Since communication skills are key for this role, practice building rapport during the interview. Use active listening techniques, maintain eye contact, and engage with the interviewer to demonstrate your ability to connect with others over the phone.
