Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive the Eden Shuttle, manage parking, and enhance guest experiences.
- Company: Join the Eden Project, a world-renowned eco-attraction focused on sustainability.
- Benefits: Enjoy flexible working hours, team spirit, and a vibrant outdoor environment.
- Why this job: Be part of a passionate team creating memorable experiences for guests in a stunning setting.
- Qualifications: Must have a full UK driving licence, customer service qualifications, and First Aid certification.
- Other info: Work outdoors in all weather; weekend and evening shifts required.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a passionate, engaging, and driven individual to join our site services team, delivering outstanding traffic and transport services across the Eden Project. This role contributes to creating a world-class welcome for our guests.
Role Purpose
The role involves developing skills and inspiring a passion for putting guests first to deliver a premier experience. Responsibilities include managing the Eden Shuttle service, car parking, and enhancing the guest experience to support their education and enjoyment. Effective traffic management and positive first impressions are key.
Key Accountabilities
- Ensure the safety of up to 25 guests during shuttle travel and work with an efficient traffic management plan to maximize parking and visitor flow.
- Support transport needs for events and exhibitions.
- Greet guests warmly, engage actively, and promote inclusivity and accessibility.
- Understand Eden's ethos, site layout, and highlights to enhance guest interactions.
- Maintain cleanliness and tidiness of work areas, act as the site's eyes and ears to ensure guest expectations are met, and assist with guest safety and welfare concerns swiftly and appropriately.
- Conduct daily safety checks of shuttle vehicles and operate services safely at all times.
- Work collaboratively with colleagues and leadership to support seamless operations and deliver an excellent guest experience from arrival to departure.
- Flexibility to work in other teams such as retail, hospitality, or events may be required.
Demands of the Role
- Applicants must hold a full UK driving license, have relevant customer service qualifications (e.g., NVQ), and possess First Aid at Work and Health & Safety Level 2 certifications.
- Presentation skills are desirable.
- Minimum 1 year of driving experience, with a strong character, team spirit, and a proactive attitude.
- ICT skills and basic vehicle fault-finding abilities are required.
- Chapter 8 training is a plus.
Decision-Making
Make daily operational decisions in collaboration with the Team Supervisor, escalating complex issues to the Duty Manager. Demonstrate self-motivation and a positive attitude, working independently and as part of a team to improve services.
People & Asset Management
Support less experienced staff through training and coaching. Responsible for the care and maintenance of shuttle vehicles and minibuses. Engage with guests effectively and promote a positive guest experience.
Operational Environment
This outdoor role involves working in all weather conditions, standing for long periods amid moving traffic. It requires weekend and some evening work to meet operational needs.
Contact Detail:
Eden Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shuttle Driver - Traffic and Transport
✨Tip Number 1
Familiarise yourself with the Eden Project's ethos and layout. Understanding the site will not only help you engage with guests but also enhance their experience, making you a more attractive candidate.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about creating a welcoming atmosphere, demonstrating your ability to connect with people and handle various situations will set you apart.
✨Tip Number 3
Gain some knowledge about traffic management and safety protocols. Being able to discuss how you would ensure guest safety and manage traffic effectively during your interview will show your commitment to the role.
✨Tip Number 4
Highlight any relevant certifications or training you have, such as First Aid or Health & Safety. These qualifications are essential for the role and showcasing them can give you an edge over other candidates.
We think you need these skills to ace Shuttle Driver - Traffic and Transport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and driving roles. Emphasise any qualifications like First Aid and Health & Safety certifications that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your understanding of the Eden Project's ethos. Mention specific experiences where you have successfully managed guest interactions or traffic management.
Highlight Relevant Skills: In your application, clearly outline your driving experience, ICT skills, and any training related to vehicle maintenance or fault-finding. This will demonstrate your readiness for the role.
Show Enthusiasm for the Role: Express your enthusiasm for working outdoors and your willingness to adapt to various tasks, such as supporting other teams. This shows that you are a team player and committed to enhancing the guest experience.
How to prepare for a job interview at Eden Project
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shuttle Driver, especially around guest safety and traffic management. Familiarise yourself with the Eden Project's ethos and how it relates to guest interactions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to engage warmly with guests and promote inclusivity, as this is crucial for the role.
✨Demonstrate Your Driving Experience
Be ready to discuss your driving history and any relevant qualifications. Mention your familiarity with vehicle maintenance and safety checks, as well as any additional training like Chapter 8 that could set you apart.
✨Exhibit Team Spirit and Flexibility
Emphasise your ability to work collaboratively with others and your willingness to adapt to different roles within the site services team. Share instances where you've supported colleagues or taken on extra responsibilities.
