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- Tasks: Join our team as a Contact Centre Advisor, delivering top-notch customer service and resolving inquiries.
- Company: Be part of a well-established organization in East Grinstead with a friendly atmosphere.
- Benefits: Enjoy hybrid working options after probation and a competitive salary up to £24,800.
- Why this job: This role offers a chance to enhance your communication skills while making a real impact on customer satisfaction.
- Qualifications: Previous contact centre experience and strong communication skills are essential for this position.
- Other info: Work full-time with flexible hours, adapting to seasonal business needs.
The predicted salary is between 19800 - 27600 £ per year.
Contact Centre Advisor Up to £24,800PermanentEast Grinstead – hybrid available after probation Do you have previous experience of working within a contact centre/call centre? Do you pride yourself on delivering excellent customer service? This could be the next role for you!! The Role: A well established and reputable organisation based in East Grinstead is looking for professional and competent customer focused candidates to join their friendly team. You will be responsible for promoting and selling a range of Club services and products, handling member and non-member enquires and resolving complaints to the required standard. Provide excellent customer service in relation to all product areas via inbound calls, outbound calls, e-mail, WebChat and/or social media as required and ensuring a first-class service is delivered at all times. Skills Required: Well-developed communication skills, both written and verbal Previous contact centre/call centre experience Customer focused approach to work Ability to build strong working relationships This is a full time, permanent position working 8:45 – 5.30pm (September – February) and 8:45 – 6pm (March – September) due to the nature of the business. There will be hybrid working available which is working 2 days a week in the office and 3 days a week from home. You will be required …
Contact Centre Advisor employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Make sure to highlight your previous contact centre experience during the interview. Share specific examples of how you handled customer inquiries and resolved complaints effectively, as this will demonstrate your capability in delivering excellent customer service.
✨Tip Number 2
Familiarize yourself with the company's services and products before the interview. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role and the organization.
✨Tip Number 3
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you articulate your thoughts clearly and build your confidence in handling various customer interactions.
✨Tip Number 4
Demonstrate your customer-focused approach by preparing to discuss how you build strong relationships with customers. Think of examples where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the job requirements.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in contact centres or call centres. Emphasize your customer service skills and any relevant achievements that demonstrate your ability to handle inquiries and resolve complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples from your past roles where you successfully managed customer interactions, whether through calls, emails, or social media.
Highlight Communication Skills: Since well-developed communication skills are essential for this role, ensure you provide examples of how you've effectively communicated with customers in previous positions. This could include resolving conflicts or building strong relationships.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as clear and professional writing is crucial for a role that involves communication.
How to prepare for a job interview at Huntress
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've delivered excellent customer service in previous roles. Highlight situations where you resolved complaints or went above and beyond for a customer.
✨Demonstrate Communication Proficiency
Since strong communication skills are essential, practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so be ready to showcase your verbal and written communication abilities.
✨Familiarize Yourself with the Company
Research the organization and its services before the interview. Understanding their products and values will help you tailor your responses and show genuine interest in the role.
✨Prepare for Hybrid Working Questions
As hybrid working is part of the role, think about how you manage your time and productivity when working from home. Be ready to discuss your strategies for maintaining effective communication and collaboration with your team remotely.
