Veterinary Receptionist

Crown House Vets, Shaw, Oldham, North West

Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service?

We are seeking a Veterinary Receptionist to join our busy team and provide gold-standard care to our valued clients and their pets.

About the Role

As a Veterinary Receptionist, you’ll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism. Your responsibilities will include:

• Managing busy telephone lines and scheduling appointments.
• Handling email correspondence and client queries with care.
• Processing payments, managing stock, and assisting with account and insurance queries.
• Ensuring the practice remains clean, organised, and well-stocked.
• Providing administrative support and, occasionally, assisting the clinical team with animal handling during consultations (non-clinical tasks).
• Position will be based between our Rochdale and Shaw sites.

This is a full-time position working Monday – Friday 9:00am – 6:00pm. There will be occasional Saturday morning shifts (1-in-4 or less). There are no out of hours, Sunday or Bank Holiday shifts.

What We’re Looking For

We are looking for someone with proven customer service experience—while veterinary reception experience is a bonus, it’s not essential. A passion for client care, outstanding communication skills, and strong IT proficiency (including Excel, Word, and Outlook) are key. The ideal candidate will be organised, proactive, and possess excellent attention to detail. Flexibility to work across both branches is required. All training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment. Your role is essential in ensuring the smooth running of the practice and supporting our nurses and vets.

We are conveniently nestled in the centre of Shaw and our commitment to providing a personal and professional service has earned us a strong reputation in the local area. There are plenty of amenities on our doorstep for you to enjoy and there’s easy access, by car or public transport, to Manchester, Manchester Airport, Huddersfield, and Leeds.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
• Discounted staff pet care

Crown House Vets, Shaw

20-22 Market Street, Shaw, Oldham, OL2 8NH, United Kingdom

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