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- Tasks: Lead interactions with enterprise customers and answer their queries.
- Company: Join a start-up revolutionizing workforce management in the construction industry.
- Benefits: Be part of a rapidly growing company with innovative solutions.
- Why this job: Shape the future of construction while building strong relationships with key stakeholders.
- Qualifications: Experience in SaaS customer account management and knowledge of construction software is essential.
- Other info: Must be based in the UK and willing to travel frequently.
The predicted salary is between 36000 - 60000 £ per year.
Are you great at building rapport with key stakeholders? Interested in becoming an expert in an innovative SaaS solution within the construction industry? Our client are searching for a Customer Success Manager to lead interactions with their pool of enterprise customers; you will be the main point of contact to answer any queries they have. This is a great opportunity to join a company that’s looking to push the boundaries of the construction industry! A bit about the company and what they can offer you A start-up that strives to push the boundaries of the construction industry. Our client are looking to change workforce management solutions through their unique offering, which aims to increase overall productivity in the industry. They are in a stage of rapid growth so there is no better time to join their mission and shape the future of the construction industry. What you’ll be doing As Customer Success Manager, you will be managing our clients pool of enterprise customers, being the main point of contact and answering any queries or concerns they may have. Your day to day might look a little like this: • Establishing relationships with key stakeholders within these enterprise organisations, building rapport and trust with all • Training new starters on our client’s product portfolio, and running refresher courses for established customers when required • Working efficiently with the onboarding team to ensure a smooth transition from trial to full enterprise rollout • Liaising with other internal teams, such as Development and Marketing, to further improve the business through insight gathered from the market A bit about you Ideally, you’ll be based in the UK and consistently be able to travel to meet customers throughout the working week. You’ll have previous, successful experience working within the construction industry. It is essential that you fully understand the market you will be operating in. A few other key skills we are looking for: • Experience with SaaS customer account management, either as a Customer Success Manager or Account Manager • A full, clean UK driving license is essential. You will be travelling to customer sites frequently during your week • Strong existing knowledge of construction software, or a passion and desire to become a subject expert • Previous experience of CRM software is preferred so you can jump right into the role Want to hear more? If this role has sparked your interest, get in touch with Grace Fuller (grace.fuller@fmctalent.com)
Enterprise Customer Success Manager employer: FMC Talent
Contact Detail:
FMC Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Make sure to research the construction industry thoroughly. Understanding the current trends, challenges, and key players will help you engage in meaningful conversations with potential employers and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the SaaS and construction sectors. Attend industry events, webinars, or local meetups to connect with key stakeholders and learn more about their needs and expectations.
✨Tip Number 3
Familiarize yourself with the specific SaaS solutions offered by companies in the construction industry. This knowledge will not only prepare you for interviews but also show your commitment to becoming an expert in the field.
✨Tip Number 4
Prepare to discuss your previous experiences in customer success or account management. Be ready to share specific examples of how you've built relationships and resolved issues for enterprise customers in the past.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities of a Customer Success Manager. Highlight your relevant experience in building relationships with stakeholders and managing customer accounts.
Tailor Your CV: Customize your CV to reflect your experience in the construction industry and SaaS solutions. Emphasize any previous roles where you successfully managed enterprise customers or worked with CRM software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the construction industry and your understanding of the market. Mention specific examples of how you've built rapport with clients and contributed to their success.
Highlight Relevant Skills: In your application, make sure to highlight your skills related to customer success management, training, and collaboration with internal teams. This will demonstrate your ability to thrive in a fast-paced, growing environment.
How to prepare for a job interview at FMC Talent
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the construction industry during the interview. Discuss any relevant experience you have and how it relates to the role of Customer Success Manager. This will show that you are not only familiar with the market but also passionate about it.
✨Build Rapport with the Interviewer
Since building relationships is key in this role, try to establish a connection with your interviewer. Use active listening and engage in a friendly conversation. This will reflect your ability to build rapport with stakeholders in the future.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer management abilities. Prepare examples from your past experiences where you successfully handled customer queries or improved customer satisfaction. This will highlight your capability as a Customer Success Manager.
✨Demonstrate Your SaaS Experience
Be ready to discuss your experience with SaaS solutions and CRM software. Highlight specific tools you've used and how they contributed to your success in previous roles. This will reassure the interviewer of your technical proficiency and readiness for the position.
